That definitely sucks. Your situation is a reason why I don't order these types of items on-line. It is going to be especially frustrating if the outer box showed no damage as UPS will be unlikely to accept responsibility. Hope it works out for you though.
Thanks y'all! I still have my puny 42" plasma. The old coot still has plenty of life! And funny thing I rearranged everything in the room and now the plasma looks so much better... although there is plenty of space on each side.... but still!!!
I do have to wonder how much care UPS is expected to give packages. This was a U-Haul brand box meant for up to 70". Everything was wrapped separately, stand and all. I have to wonder if people need to package things better than cans of nuclear waste. Moderate care.... I don't think they did it. It was obviously dropped. There's a fold in the bottom of the box.
I used my credit card and bought on ebay. Hoping those 2 things help. The seller has been very helpful so far. They put in the claim to UPS. Just the waiting... ready to get something else. I'm definitely a 3D fan. I'll have to spend more though. Instead of $740, which was a great deal... maybe $1200 or less. There's a few new ones out there.
Oh, one good thing is Christmas bonus, tax refund early next year and I even get a raise early next year! (raise is very loose term here but still....)
OH found this.... and I believe everything here was followed... the box did look pretty rough. You almost need to take pictures of the whole packing, shipping process. I'll bet the box didn't look like it does at first.
You can help to ensure that your package arrives safely and on time with these packaging guidelines and procedures developed from UPS research.
Use a rigid box with flaps intact
Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable
Wrap all items separately
Use adequate cushioning material
Use strong tape designed for shipping
Do not use string or paper over-wrap
Use a single address label that has clear, complete delivery and return information
Place a duplicate address label inside the package