Babylon 5 Boxset BooBoo or BooHoo? (1 Viewer)

[Gary Neuwirth]

I've been watching Babylon 5 boxset and just now discovered a duplicate disc. DVD2 is really DVD4 -- it has the DVD2 label on it but the content is exactly the same as DVD4.
It is pass 30 day return to Amazon.ca and I was wondering if I am screwed or perhaps Warner Brothers will accept a return of this one dvd and send me a replacement?
I don't know who to contact and perhaps someone here can provide me a number or email to see if I can get this fixed.:frowning:
heh...who knows perhaps I'm not alone. Check your disc if you haven't already watched it.

 

[Keith Helms]

You're not alone. This has been reported many times. Just be thankful if you didn't get any loose and scratched discs like many of the rest of us did!

 

[Qui-Gon John]

Jeez. Is there a replacement program through Warner? I think I'm getting this for Xmas, and my wife probably bought it several weeks ago.

 

[GrantM]

my copy from amazon.ca had the same problem. I started the exchange process, but amazon told me their supplier was out, so all they could do was refund my money. However, I DON'T HAVE TO RETURN THE SET!!!! So I am planning on exchanging it at best buy or somewhere. So I'll end up getting it for free.
I haven't heard of Warner offering an exchange, otherwise I would take that approach first.

 

[Philip Verdieck]

Go to Best Buy.

I had numerous scratched discs. I went into BB, said it was a gift and I wanted to exchange. They did it.

No problem.

 

[Billy Fogerty]

Bought mine from Amazon,had no problem.

 

[Rob T]

I hope I get it for christmas. If not, I'll pick it up on the 26th.

 

[Michael Harris]

I have had no problem returning DVDs to Amazon after the 30 days. I would suggest a polite email to their customer service with your order number. That has worked for me in the past..

 

[John Leaning]

I have one of these sets with the duplicate disk.
Does anyone know of a contact at Warners where I can get a replacement?

 

[GregoryP]

You could try contacting the retailer where you bought it.

Gregory

 

[John Leaning]

I have tried the online store I bought it from, but they have politely said that it is outside the time limit for their returns policy.

Unfortunately, living outside the US I don't have the luxury of being able to just pop into a BB etc to do an exchange.

John

 

[Tony Whalen]

they have politely said that it is outside the time limit for their returns policy.

Even though it would be a direct exchange to fix a KNOWN manufacturing defect? I wouldn't be doing any more business with said retailer, if it were me.

Lousy stuff John.

 

[Joseph DeMartino]

Try dropping Warner Bros. a line. (Sorry, just changed PCs due to a disc crash, and haven't restored all my old files, so don't have addresses handy.) They've replaced bad discs on a single disc basis for manufacturing flaws in the PAL S1 sets, so they might be willing to simply mail you a corrected disc.

Regards,

Joe

 

[MatthewLouwrens]

They've replaced bad discs on a single disc basis for manufacturing flaws in the PAL S1 sets, so they might be willing to simply mail you a corrected disc.

Would that be the compressed images in And The Sky Full of Stars (where the 1.33 image is squashed into a 1.78 frame)? If so, is that for R4? If so, does anyone have details?

 

[John Leaning]

Try dropping Warner Bros. a line. (Sorry, just changed PCs due to a disc crash, and haven't restored all my old files, so don't have addresses handy.)

Joe, have you been able to find some contact details? I haven't been able to find contact details anywhere.
Of course I've also had no response from the MGM email address about a faulty Bond disk. Do you know if the [email protected] address is still valid?
thanks and regards,
John