Babylon 5 Boxset BooBoo or BooHoo?

Discussion in 'DVD' started by Gary Neuwirth, Dec 23, 2002.

  1. Gary Neuwirth

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    I've been watching Babylon 5 boxset and just now discovered a duplicate disc. DVD2 is really DVD4 -- it has the DVD2 label on it but the content is exactly the same as DVD4.
    It is pass 30 day return to Amazon.ca and I was wondering if I am screwed or perhaps Warner Brothers will accept a return of this one dvd and send me a replacement?
    I don't know who to contact and perhaps someone here can provide me a number or email to see if I can get this fixed.[​IMG]
    heh...who knows perhaps I'm not alone. Check your disc if you haven't already watched it.
     
  2. Keith Helms

    Keith Helms Stunt Coordinator

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    You're not alone. This has been reported many times. Just be thankful if you didn't get any loose and scratched discs like many of the rest of us did!
     
  3. Qui-Gon John

    Qui-Gon John Producer

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    Jeez. Is there a replacement program through Warner? I think I'm getting this for Xmas, and my wife probably bought it several weeks ago.
     
  4. GrantM

    GrantM Stunt Coordinator

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    my copy from amazon.ca had the same problem. I started the exchange process, but amazon told me their supplier was out, so all they could do was refund my money. However, I DON'T HAVE TO RETURN THE SET!!!! So I am planning on exchanging it at best buy or somewhere. So I'll end up getting it for free.
    I haven't heard of Warner offering an exchange, otherwise I would take that approach first.
     
  5. Philip Verdieck

    Philip Verdieck Second Unit

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    Go to Best Buy.

    I had numerous scratched discs. I went into BB, said it was a gift and I wanted to exchange. They did it.

    No problem.
     
  6. Billy Fogerty

    Billy Fogerty Stunt Coordinator

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    Bought mine from Amazon,had no problem.
     
  7. Rob T

    Rob T Screenwriter

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    I hope I get it for christmas. If not, I'll pick it up on the 26th. [​IMG]
     
  8. Michael Harris

    Michael Harris Screenwriter

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    I have had no problem returning DVDs to Amazon after the 30 days. I would suggest a polite email to their customer service with your order number. That has worked for me in the past..
     
  9. John Leaning

    John Leaning Agent

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    I have one of these sets with the duplicate disk. [​IMG]
    Does anyone know of a contact at Warners where I can get a replacement?
     
  10. Gregory Pauswinski

    Gregory Pauswinski Supporting Actor

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    You could try contacting the retailer where you bought it.

    Gregory
     
  11. John Leaning

    John Leaning Agent

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    I have tried the online store I bought it from, but they have politely said that it is outside the time limit for their returns policy.

    Unfortunately, living outside the US I don't have the luxury of being able to just pop into a BB etc to do an exchange.

    John
     
  12. Tony Whalen

    Tony Whalen Producer

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  13. Joseph DeMartino

    Joseph DeMartino Lead Actor

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    Try dropping Warner Bros. a line. (Sorry, just changed PCs due to a disc crash, and haven't restored all my old files, so don't have addresses handy.) They've replaced bad discs on a single disc basis for manufacturing flaws in the PAL S1 sets, so they might be willing to simply mail you a corrected disc.

    Regards,

    Joe
     
  14. MatthewLouwrens

    MatthewLouwrens Producer

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  15. John Leaning

    John Leaning Agent

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