Anyone have problems with Shaw cable modem connections?

AaronNWilson

Second Unit
Joined
Jan 28, 2001
Messages
451
My cable connection goes on and off, and it is usually off for a total of about an hour EVERYDAY. Has anyone else had similar problems?
Aaron
 

Arthur Legardo

Second Unit
Joined
Jul 21, 1999
Messages
441
Real Name
ArthurL
Sounds familiar...
I complained to [email protected] about the frequent outtages but they just replied with an email in the form of a "form letter". The problem eventually corrected itself, but it's problem that all broadband/cable modem users experience due to the exponential growth of the network and technology.
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Richard Travale

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Oops! Double post.
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Rich
"A) You can never go too far and B) If I'm going to get busted it is NOT going to be by a guy like DAT."
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[Edited last by Richard Travale on September 08, 2001 at 07:02 PM]
 

Richard Travale

Cinematographer
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Joined
Feb 27, 2001
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The Island, Canada
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Rich Travale
I guess I'm lucky that I don't live in an upper middle-class neighbourhood. I am always hearing from my friends who live there that they have problems. The less people in the area on cable, the better(IMHO of course).
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Rich
"A) You can never go too far and B) If I'm going to get busted it is NOT going to be by a guy like DAT."
My Website
 

Graeme Clark

Effects Supervisor
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I have problems from time to time, but it's not that frequent, and much much better than the ADSL we had at my previous job. That connection was going down all the time. Our connection seems to go down a lot less since Shaw took over for Rogers here in Vancouver.
If it's happening every day, you may want to contact Shaw to see if there is any possible reason for it. Shaw is in the process of ditching @Home and starting their own network for their internet service. Also, from what I understand, they are slowly switching everyone to use Dynamic IP addresses.
A friend of mine was also having problem with his connection going down. He was told that everyone had to get new modems to accomodate these changes, so they came out and installed a new one for him and everything has been fine. This hasn't affected me yet though.
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AaronNWilson

Second Unit
Joined
Jan 28, 2001
Messages
451
Yeah I have contacted Shaw but trying to get them to do any connection work just because one person complains is virtually impossible. They work on the problems whenever they want to, which I find really irritating.
Another thing which is annoying is that I currently have shaw and telus adsl because I have been testing them so that I can decide which is better.
Shaw download speeds:4.6megabits
Shaw ping to my fave game server:48ms
Shaw connection quality:terrible
Telus download speeds:1.5 megabits
Telus ping to my fave game server:92ms
Telus connection quality:excellent
In 365 days of using telus it has been down 2 days.
In 28 days of using shaw it has been down 3 days, and losing connection everyday for about an hour or more.
AAAAAAAAAAARRRRRRRRGH
I can't decide which is to keep.
Aaron
 

Peter McDonald

Stunt Coordinator
Joined
Jul 24, 2001
Messages
204
Aaron I know how you feel. When we first got a cable modem it would go down for days at a time. The problem didn't fix itself until the company upgraded their servers (and everyones cable modems). But the best speed I can get is still only 1 mbps! And I'm lucky to get that.
I think the reason is because our cable company isn't that big (such as Rogers or Shaw), it's just a small local one. And Telus hasn't started offering DSL in our area yet.
The only other options I have are 56k dial-up, or 128k ISDN. So I'll be sticking with my cable for now

Peter
 

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