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My personal odyssey to get on the list for BestBuy Preferred Customer coupons.


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#1 of 185 ONLINE   Mike Frezon

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Posted May 15 2002 - 12:05 PM

As some of you may know, I have been aggravated that I am not on BestBuy's list of "preferred customers" to receive their occasional coupons for DVDs and other items. After several discussions here on the HTF about this, unable to find a consensus about how to achieve the much-desired "preferred customer" status, it was suggested to me to contact the company directly and ask them. Here is my note:

Quote:
Hello!

I know several people who receive coupons through the mail from BestBuy.
These are "Preferred Customer" coupons. I would like to think of myself as
a "preferred Customer" of BestBuy but do not receive the coupons--I spend a
fair amount of money in your Albany, NY store. For example, some of my
friends just got coupons good for 10% off the purchase of one DVD, 15% off 2
DVDs, or 20% of three DVDs for May 17 -19.

I cannot establish a criterion for receipt of these coupons. Some of my
friends who get the coupons have BestBuy credit cards, some do not. Some
have registered on your web site, some have not. Some have returned items
to you stores and filled out the "return slip" paperwork. So have I, but no
coupons. Et cetera.

My bottom line is, I sure would like to be on your mailing list for these
coupons. Can you please tell me how to accomplish that? I would make VERY
good use of them. Many thanks in advance.

Mike Frezon


Here is the first response I have received:

Quote:
Mike,

Thank you for contacting Best Buy about receiving the preferred customer
coupon. I'm Annelies with Customer Care.

We understand that not receiving any of these promotions can be difficult.

To accurately respond to your email, we have forwarded your message to the
Best Buy Consumer Relations department. Our Consumer Relations
Representatives are specially trained to resolve any questions or concerns
you may have about shopping at a Best Buy retail store along with many of
the services Best Buy offers. You may expect to receive a response from your
Consumer Relations Representative shortly.

Thank you for sharing your comments with Best Buy. Please do not hesitate to
contact us with additional questions or concerns.

Best wishes from Best Buy,
Annelies and the Customer Care Team


"We understand that not receiving any of these promotions can be difficult." Hmmmmmmmmm. Posted Image

I will report any new developments as events warrant. Posted Image

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


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Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#2 of 185 OFFLINE   Malcolm R

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Posted May 15 2002 - 01:53 PM

Yes, my heart is breaking Annelies. Why don't you love me?
I give you so much and you give nothing in return. Posted Image

Well obviously you can't trust anyone named Annelies. Just break it down....Anne Lies! Posted Image
The purpose of an education is to replace an empty mind with an open mind.

#3 of 185 OFFLINE   Rob Lutter

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Posted May 15 2002 - 01:54 PM

I'll bet it is the 'EENIE MEENIE MINIE MO' method. Posted Image

People have been trying to find out the process for a while... I am pretty sure it is just at random with all the names that they have in a database

Posted Image

#4 of 185 ONLINE   Mike Frezon

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Posted May 15 2002 - 03:02 PM

Quote:
I am pretty sure it is just at random with all the names that they have in a database


Well, that should work for me. I've been told at times that I can be pretty random.

Posted Image

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#5 of 185 OFFLINE   Scott Houchin

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Posted May 16 2002 - 12:11 AM

I think I'm on the list, and I believe I know how I got on it.

I have only purchased one things at BB, and that was a camcorder. However, when I purchased that, I signed up for the BB credit card (to get the no interest special). When the salesman made the push for the card, he indicated that I'd be getting special offers and such.

So, if you don't have a BB credit card, maybe you should try that.

#6 of 185 OFFLINE   Gabe D

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Posted May 16 2002 - 02:11 AM

Have you ever returned anything to Best Buy? Whenever I return an item they make me fill out a form with my name and address. I've been getting the coupons for years without ever having a Best Buy credit card.

#7 of 185 OFFLINE   Chris Lock

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Posted May 16 2002 - 07:56 AM

I think I get their coupons for the same reason as Scott.

#8 of 185 OFFLINE   Jeff Koch

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Posted May 16 2002 - 09:12 AM

Mike:

I can empathize with you 100%. I've done everything possible to try to get on the "coupon list." I've been shopping at BB for several years, I've returned items and I even have a BB credit card with the maximum limit. I've never received one coupon in the mail to this date. I called their customer service department, threatened to cancel my BB credit card (that really stirred them up) and they assured me I would be getting coupons and supposedly put me on their preferred customer list. That was almost a year ago. Still no coupons.

Now when I read about a coupon weekend here, I simply go to BB, get my dvds and go directly to customer service, tell them I'm aware of the coupon weekend and DEMAND the discount! I usually get some wise ass idiot who refuses to give it to me and I demand to speak to a manager. One of the managers comes over and pulls out a crumpled coupon from behind the counter, swipes it and applies it to my purchase. I know this is really a hassle and it does raise my blood pressure quite a bit but if I'm a preferred customer, have a BB credit card, spend mega bucks at this wretched store, then by God I'm going to get those discounts. It's ridiculous that I have to go through this BS but now it's the principle. I'm doing it again this weekend. By the way, I'm going to cancel my BB credit card. Why should I crowd my credit report with any more worthless credit cards.

Jeff

#9 of 185 OFFLINE   Rob Lutter

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Posted May 16 2002 - 09:24 AM

Jeff, I am going to try that method tomorrow Posted Image

I have gotten the offers before, but not the last two times... go figure (and I don't have the BB Credit Card)

#10 of 185 OFFLINE   Jeff Koch

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Posted May 16 2002 - 12:40 PM

Rob:

Let me know what happens. Just be firm and stand your ground. Tell them you're aware of the fact they're having a coupon weekend and you're one of their best customers. Evidently, having a BB credit card means nothing to them. Giving you a 10-20% discount on a couple of dvds once in a great while is the least they can do to show their appreciation. If they give you a problem, talk to the store manager or you'll take your business elsewhere. Do they really want to loose a good customer over a 10-20% discount off three dvds?

Jeff

#11 of 185 ONLINE   Mike Frezon

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Posted May 16 2002 - 03:45 PM

Quote:
Now when I read about a coupon weekend here, I simply go to BB, get my dvds and go directly to customer service, tell them I'm aware of the coupon weekend and DEMAND the discount!


Wow, Jeff! Posted Image Cool!

That's really good. I've been known to take that kind of action with a retailer. It just never occurred to me in this case. I just might give it a try sometime. Excelpt, I don't have the BB credit card. Maybe that's a good reason for you to keep yours?!

In the meantime, I naively thought I would be getting an e-mail from BB today. Nope! Posted Image We'll see what happens.

I've heard all the different speculation about having their credit card, or having returned something to them, or registering at their web site. And, for everyone who seems to know how they got on the list, there are ten people to say that must NOT be the way to get on the list.

That's why I have decided to go right to the horse's mouth...as it were.

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#12 of 185 OFFLINE   TonyD

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Posted May 16 2002 - 03:58 PM

I HAVE returned stuff,bought stuff,exchanged stuff, all with and without the use of a best buy CC. i have been getting the cuops for the last few years. but this time i did not.
facebook.com/whotony

#13 of 185 ONLINE   Mike Frezon

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Posted May 16 2002 - 04:19 PM

Quote:
I HAVE returned stuff,bought stuff,exchanged stuff, all with and without the use of a best buy CC. i have been getting the cuops for the last few years. but this time i did not.


Maybe its all just some kind of sick mind game on BB's part!?!? Posted Image Posted Image

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#14 of 185 OFFLINE   Dick White

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Posted May 17 2002 - 04:07 AM

My wife gets them and I remember that there was a promotion a few years ago for their credit card and she got one then. Signing up got you on the preferred customer list. I have seen the same promotion since then. Evidently, you have to pick the right time to get a credit card.

#15 of 185 OFFLINE   John Berggren

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Posted May 17 2002 - 07:21 AM

I'd like to know how to get back on the list. I received them for a while, but now I've not seen one in easily 6 months. Posted Image.
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#16 of 185 ONLINE   Mike Frezon

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Posted May 17 2002 - 12:05 PM

Well, the epic saga continues. Here is the latest dispatch from Best Buy which arrived in today's e-mail box.

Quote:
Dear Mike Frezon,

Thank you for contacting Best Buy's Corporate Headquarters with your inquiry
about our Preferred Customer Weekend Events. Here in Consumer Relations we
are dedicated in providing outstanding customer service. Please allow me to
address your question.

I am very sorry that you have not been receiving our coupons. I will be
more than happy to submit a request on your behalf to have your name added
to our Preferred Customer list. Please reply to this e-mail and verify your
current mailing address and let me know which Best Buy store you normally
shop.

Thank you again for e-mailing. I will watch for your e-mail, Mike.


Respectfully,

Craig Fornell
CR Contact Center Representative
Best Buy Enterprise Customer Care


I will, of course, respond immediately and keep you folks abreast of my progress.

Wonder why they want to know what store I frequent? Especially since I told them in my original e-mail! Posted Image

And he says he'll submit my request. I wonder if there's a lengthy interview process that follows? Posted Image

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#17 of 185 OFFLINE   chris evans

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Posted May 18 2002 - 12:26 PM

I believe the next step is a urine sample

#18 of 185 OFFLINE   Derek Miner

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Posted May 18 2002 - 02:12 PM

I have been getting the coupons regularly, and the only way they could have gotten my information was the application I filled out for a Best Buy credit card - and I wasn't even approved!
= Derek Miner =
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#19 of 185 OFFLINE   Dave H

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Posted May 18 2002 - 04:22 PM

I think a lot of it may be just using some kind of credit card - even a Visa - to make purchases.

I say this because I have always made small purchases at Best Buy and usually use my Visa card and I always get coupons from them and have been for years.

Also, part of it might just have to do with luck. It's quite possible there is no constant rhyme or reason and they pass these coupons out arbitrarily (to at least some degree - maybe they just take a certain percentage of credit card users).

#20 of 185 OFFLINE   James St

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Posted May 19 2002 - 08:38 AM

Not sure how I got on their list. I never filled out any application but I did always use my Visa to pay for things. I recieved coupons for the first time this week and used them all on Friday. My friend got the coupons too but he wasn't going to use the 10% off one so he gave it to me. I bought a digital camera, 3 dvd's, PS2 controller and a Monster HTS1000 Powerstrip. Even though these coupons saved me a nice chunk of change, my wallet is hurting after this week. Posted Image


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