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Gladiator BD exchange


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#1 of 82 OFFLINE   Jeff Brooks

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Posted July 26 2010 - 01:17 AM

Has anyone heard back from Paramount on the Gladiator BD exchange?


I have left two voice mails, and sent two e-mails, with no response.

When I called the customer service number, (888) 889-9456, this morning, the mailbox is full.



#2 of 82 OFFLINE   willh51

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Posted July 26 2010 - 03:10 AM

I also shot them an e-mail and left a voicemail. I haven't heard back either but I suspect they're trying to get some replacement discs ready.  I suspect we'll get some kind of response or start seeing return envelopes in our mailboxes sometime soon.



#3 of 82 OFFLINE   dvdirv

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Posted July 27 2010 - 10:45 AM

When you call the 323 number, you will get a recording with instructions on sending an email to Paramount.  They will then send you specific return information--no date on how long this process will take.


The email address you need to send is to: phe_customerservice@paramount.com.


You need to provide them with your name, address and phone number.  I emailed them 2 days ago and have not heard anything back.


Hope this helps!



#4 of 82 OFFLINE   Robert Harris

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Posted July 30 2010 - 06:33 AM

There is now a new number for replacement discs.  (888) 889-9456


"All men dream: but not equally. Those who dream by night in the dusty recesses of their minds wake in the day to find that it was vanity: but the dreamers of the day are dangerous men, for they may act their dreams with open eyes, to make it possible. This I did." T.E. Lawrence


#5 of 82 OFFLINE   Todd H

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Posted July 30 2010 - 07:54 AM



Originally Posted by Robert Harris 

There is now a new number for replacement discs.  (888) 889-9456


Thanks Robert.


Looks like instead of mailing us a return envelope, you will be required to mail disc 1 to them and they will send out a replacement. Can't say I'm too thrilled about paying to ship it to them. Here's the address I was given:


PHE MKT

c/o Deluxe Media Management

P.O. Box 801464

Valencia, CA 91380-1464



#6 of 82 OFFLINE   RickER

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Posted July 30 2010 - 11:59 AM

I e-mailed them a week ago today...nothing.



#7 of 82 OFFLINE   Cees Alons

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Posted July 31 2010 - 04:22 AM

This is one of those activities I cannot participate in.  /img/vbsmilies/htf/angry.gif


Next time I visit the US, I hope I can find it in a B&M shop, or else, perhaps one of the on-line vendors will start to offer the new version.



Cees



#8 of 82 OFFLINE   Robert George

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Posted July 31 2010 - 06:29 AM

Cees,


This new transfer is already available over in your neck of the woods.  I know Mediadis has (or had) it in stock over a week ago, and the first screen caps posted on the 'net were from a guy somewhere around you (Holland, Belgium, I dunno, I get them mixed up ;)).



#9 of 82 OFFLINE   Cees Alons

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Posted July 31 2010 - 10:48 PM

Robert,


I'll look into that. Would be a nice surprise. Thanks!



Cees



#10 of 82 OFFLINE   Thornhill

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Posted August 02 2010 - 09:28 AM



Originally Posted by Todd H 




Thanks Robert.


Looks like instead of mailing us a return envelope, you will be required to mail disc 1 to them and they will send out a replacement. Can't say I'm too thrilled about paying to ship it to them. Here's the address I was given:


PHE MKT

c/o Deluxe Media Management

P.O. Box 801464

Valencia, CA 91380-1464


Do you need to call in and register for this, or can we just send our disc and info to the address you provided?


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#11 of 82 OFFLINE   Brent M

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Posted August 02 2010 - 11:09 AM

No need to call. Just send the disc along with your address and phone # to the P.O. Box provided by Robert. Hopefully the turnaround to receive the remastered disc won't be too long.


"If you're good at something, never do it for free."

#12 of 82 OFFLINE   Jeff Brooks

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Posted August 02 2010 - 01:56 PM

This sucks. We leave messages, send e-mails, and hear nothing, and now, it seems like we send a disc, and hope they get it, and do something.  What was seemingly handled well, is not giving me a warm fuzzy.  I sat on hold for over 30 minutes on that 888 number, and nobody ever answered.



#13 of 82 OFFLINE   RickER

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Posted August 02 2010 - 11:34 PM



Originally Posted by Jeff Brooks 

This sucks. We leave messages, send e-mails, and hear nothing, and now, it seems like we send a disc, and hope they get it, and do something.  What was seemingly handled well, is not giving me a warm fuzzy.  I sat on hold for over 30 minutes on that 888 number, and nobody ever answered.


Yea, it does.


They dont REALLY want to give you a free disc. They want you to buy the damn thing again, cause its to much trouble to exchange it.


Shout Factory had 2 minutes missing from the first disc of its recent Dragnet 68. They have an exchange for it. You just e mail them your name, adress, and phone number. Then 3 days later i had a new disc!

Didnt even have to send the old one back...but i would of if they sent a mailer.

I emailed Paramount, and Shout on the same day! Still have not heard from Paramount!


Paramount, if Shout can have it together, why cant a BIG studio do it right too?


And i know more people would buy Gladiator, than Dragnet 68. But Paramount is a bigger company. Warner had it together for the 3rd Matrix movie exchange!



#14 of 82 OFFLINE   Hollywoodaholic

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Posted August 03 2010 - 01:31 AM

Can't I just exchange this at Best Buy once they have the yellow barcode versions in? Say the first one is defective or something?



#15 of 82 OFFLINE   Greg_D_R

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Posted August 03 2010 - 02:02 AM

Guys, do not waste your time calling or emailing.  Just send your Gladiator disc 1 to the address below.


I'd be very surprised if any retailer would exchange the discs.  This is a PHE exchange program.

Originally Posted by Todd H 




Thanks Robert.


Looks like instead of mailing us a return envelope, you will be required to mail disc 1 to them and they will send out a replacement. Can't say I'm too thrilled about paying to ship it to them. Here's the address I was given:


PHE MKT

c/o Deluxe Media Management

P.O. Box 801464

Valencia, CA 91380-1464





#16 of 82 OFFLINE   Thornhill

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Posted August 03 2010 - 02:30 AM



Originally Posted by Brent M 

No need to call. Just send the disc along with your address and phone # to the P.O. Box provided by Robert. Hopefully the turnaround to receive the remastered disc won't be too long.


Cool, thanks!


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#17 of 82 OFFLINE   dvdirv

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Posted August 03 2010 - 06:54 AM

I just called the 888 number and shock--I was talking to a real human who verified Todd H's information about sending disc 1 to them.  I was told this process should take a few weeks.  The rep provided the exact same address as in Todd H's post.



#18 of 82 OFFLINE   Jeff Brooks

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Posted August 03 2010 - 07:19 AM

Shock!  I just received a phone call from them, verifying that I needed to send them Disc 1, (at my expense, of course).  He verified that I had a white barcode label on the package and not yellow.  He also wanted me to read him the mice type on the inside ring of the back of the disc!  (Good luck with that!)  I did not get a warm fuzzy; but, I would suggest everyone use tracking.  He could not even tell me who to call back to, if i wanted to check the status.  I am sending mine out tomorrow. We will see how it goes.

The address information stated previously for the US IS correct.  Good luck, all.  I will come back here and update when I hear anything else.



#19 of 82 OFFLINE   marsnkc

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Posted August 03 2010 - 07:31 PM



Originally Posted by Jeff Brooks 

Shock!  I just received a phone call from them, verifying that I needed to send them Disc 1, (at my expense, of course).  He verified that I had a white barcode label on the package and not yellow.  He also wanted me to read him the mice type on the inside ring of the back of the disc!  (Good luck with that!)  I did not get a warm fuzzy; but, I would suggest everyone use tracking.  He could not even tell me who to call back to, if i wanted to check the status.  I am sending mine out tomorrow. We will see how it goes.

The address information stated previously for the US IS correct.  Good luck, all.  I will come back here and update when I hear anything else.


Ditto for me, Jeff. As to the 'mice type', the girl said it started with an 'A' but suggested I use a magnifying glass to read it...!!! I have one but wasn't about to dig it out so she let it pass.

She also asked me to include the receipt with the disc. Since I bought it from Amazon I was able to download a copy.

I greatly appreciate Paramount's efforts but wish they'd gone the same route as they did with 'Ryan'. That spoiled me. In that case Paramount mailed out a return envelope which in the end I didn't need because Amazon had already emailed me instructions to download a pre-paid return slip for a refund on the old copy, then gave a $5 instant rebate to order the remastered one 'for the inconvenience suffered'. Can't beat that!





#20 of 82 OFFLINE   Greg_D_R

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Posted August 04 2010 - 05:42 AM



Originally Posted by marsnkc 

gave a $5 instant rebate to order the remastered one 'for the inconvenience suffered'. Can't beat that!


Well, this one's our fault, because "some enthusiasts may prefer to view it without the Edge Enhancement and DVNR implemented as standard process in bringing the film to hi-def."






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