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Problems ordering from Shout Factory anyone?

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4 replies to this topic

#1 of 5 dhammer


    Second Unit

  • 304 posts
  • Join Date: Sep 14 2008

Posted January 24 2010 - 10:10 AM

I have been trying without success to order Room 222 from Shout Factory. Their checkout screens have stopped me at every turn. I get messages it does not recognize my password or user ID. I have changed my account, set up new ones, used different computers to order, etc. No success.

I called direct and got some surfer-sounding guy who did everything he could to not take my order over the phone. He gave me contact numbers but little help. I eventually got a email from their tech support that told me to set up a new account. It still doesn't work. Maddening! I will try to call tomorrow once I regain my strength and sanity. Wish me luck.

#2 of 5 TV_Fan


    Second Unit

  • 288 posts
  • Join Date: Aug 19 2008

Posted January 24 2010 - 10:14 AM

I didn't have a problem.  What site are you setting a new account up at?  Is it http://www.myexpress...llet/Signon.asp?

#3 of 5 Joe Tor1

Joe Tor1

    Second Unit

  • 424 posts
  • Join Date: Mar 27 2008

Posted January 24 2010 - 01:28 PM

I ordered IRONSIDE Season Three (and received it on Saturday), and had no issues whatsoever. 

#4 of 5 cajunhillbilly



  • 1,732 posts
  • Join Date: Mar 24 2008

Posted January 24 2010 - 02:05 PM

I ordered Room 222 with no problem and got it Saturday.

#5 of 5 Ethan Riley

Ethan Riley


  • 3,368 posts
  • Join Date: Oct 12 2005

Posted January 24 2010 - 11:18 PM

Originally Posted by cajunhillbilly 

I ordered Room 222 with no problem and got it Saturday.
How does it look?