Jump to content



Sign up for a free account!

Signing up for an account is fast and free. As a member you can join in the conversation, enter contests to win things like this Logitech Harmony Ultimate Remote and you won't get the popup ads that guests get. Click here to create your free account.

Photo

Poor Service at Wal-Mart


This topic has been archived. This means that you cannot reply to this topic.
7 replies to this topic

#1 of 8 Qui-Gon John

Qui-Gon John

    Producer

  • 3,527 posts
  • Join Date: Oct 02 2000

Posted November 09 2006 - 12:13 AM

This is regarding the Wal-Mart at Sawgrass Mall in Sunrise, FL.

Last Sunday I bought a Compaq Laptop that was going on sale for $398. They made us wait until 12:01 am Sunday, because the sale started on 11/5.

I have no problem with that. They handed out slips earlier, I got mine about 11:40 pm and waited. So far fine.

But then it goes downhill. At 12:01 am, instead of just taking our slips and then handing us the boxes, so we could take them to the check outs, the IDIOTS rang us up, one at a time, in the layaway dept. ANd they only had 1 register working to do this.

This was TOTALLY IGNORANT!!!

As far as I'm concerned, the only reason for this was to make the whole process more difficult for the customer. Instead of handing out the 39 laptops they had, which might have taken 5 minuntes, it probably took over an hour. I didn't get finished being rung up until 12:40 am.

Then to make matters worse, they were offering a 2 year service plan, for $68. That is fine. But they didn't know anything about the service plan. I wanted to know if it started from the date of purchase or was it 2 years in addition to the manufacturer's warranty, (which was 1 year itself). The lady called someone and then told me it started from day one, so it really only added 1 year. So based on that, I declined.

Well I checked online and they actually offered 2 year and 3 year warranties and they go into effect after the manufacturer's warranty. So I wound up getting the 3 year warranty from their website, $103, which gives me a total of 4 years warranty.

Normally I don't get extended warranties. But being it is a laptop, harder to service and all, and since the cost was so low, I felt it worthwhile to spring for the warranty.

#2 of 8 nolesrule

nolesrule

    Producer

  • 3,084 posts
  • Join Date: Aug 06 2001
  • Real Name:Joe Kauffman
  • LocationClearwater, FL

Posted November 09 2006 - 05:01 AM

They probably ring you up one at a time in the back because it is too easy to walk out of the store with a laptop box. I'm sure it was a theft prevention policy.

#3 of 8 Qui-Gon John

Qui-Gon John

    Producer

  • 3,527 posts
  • Join Date: Oct 02 2000

Posted November 09 2006 - 06:41 AM

So basically they're saying at midnight, with relatively low amount of people in the store, their security is so piss poor that they're afraid someone could walk out of the store with a 18" X 13" x 8" box.

Doesn't make a lot of sense. Especially when you can pick up other laptop models in similar boxes in the electronics area and carry them off or put them in the cart.

#4 of 8 Jimi C

Jimi C

    Screenwriter

  • 1,209 posts
  • Join Date: Feb 22 2004

Posted December 10 2006 - 02:00 PM

"Especially when you can pick up other laptop models in similar boxes in the electronics area and carry them off or put them in the cart."

Are you sure about that? You can't do that at my Walmart. All of the high ticket items are behind locked glass.
[IMG]http://img.photobucket.com/albums/v488/theend13/sabres.jpg[/IMG]

#5 of 8 RickER

RickER

    Producer

  • 5,130 posts
  • Join Date: Jan 04 2003
  • Real Name:Rick
  • LocationTulsa, Oklahoma

Posted December 11 2006 - 03:14 PM

Poor service at Wal-Mart! Say it aint so! Posted Image

Should i put a TM at the end of that smile? Posted ImageTM

#6 of 8 MarkMel

MarkMel

    Screenwriter

  • 1,497 posts
  • Join Date: Nov 19 2003

Posted December 12 2006 - 03:20 AM

Well, I always said that shopping at Walmart is so not like shopping at Nieman Marcus. The only thing similar is they both have doors.
"and no one seems to understand the glory of guitar, when out of tune, the off timing, the singers who can't sing, - the beauty of flaw!"

"I apologize if there is anyone in this room I have not offended" - Brahms

My Band - Charlie Don't Surf! https://www.facebook...arlieDontSurfCT

 


#7 of 8 Qui-Gon John

Qui-Gon John

    Producer

  • 3,527 posts
  • Join Date: Oct 02 2000

Posted December 13 2006 - 01:29 AM

Quote:
Originally Posted by Jimi C
"Especially when you can pick up other laptop models in similar boxes in the electronics area and carry them off or put them in the cart."

Are you sure about that? You can't do that at my Walmart. All of the high ticket items are behind locked glass.


Yes, I came to the store earlier that Sunday and looked in the Electronics section. I was hoping they had them in already, just not on sale yet, so I could get a look at it. Didn't have that one, but they had others. And they weren't locked up or anything like that.

#8 of 8 Radioman970

Radioman970

    Producer

  • 5,643 posts
  • Join Date: Jul 22 2006
  • Real Name:James Perry
  • LocationCould be anywhere

Posted December 13 2006 - 01:57 AM

I tried to return some rotten canned Old Roy dog food the other day. What a nightmare! My dogs had eaten some of it and I called poison control because of it. Luckily they are all fine, including my elderly dog who I feel like I failed for not smelling the junk first.

Anyway, trying to return it the woman had a problem with there only being 2 cans in the box instead of 6 (the 4 I opened, dumped in the bowls, frantically tried to get away from them). I said, "you're telling me that to get a refund I needed to bring the empty cans and rotten food here too?" I think this is a way to cheat the customer. All or nothing approach to returns even when the stuff is bad. But I ended up telling her to open one of the remaining cans and if it wasn't bad I'd take the crap and leave. She didn't. I got my $2.28 back and walked passed the long line of others waiting to talk to this woman! :P
Silly Party Candidate:  Tarquin Fin- tim- lim- bim- whin- bim- lim- bus- stop- F'tang- F'tang- Olè- Biscuitbarrel