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Jurassic Park DTS - Phone Number to call


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111 replies to this topic

#1 of 112 Bill Hunt

Bill Hunt

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Posted August 07 2001 - 06:01 AM

Hi Everyone,

We've finally got a customer service phone number for you to call at Universal to get your defective Jurassic Park DTS DVDs exchanged. When you call, you'll get the opportunity to leave a message with your problem and call back number. Someone should get back to you within 24 hours. Two things - first, be polite! The guy who will call you back is a decent fellow, and he'll try his best to help you. Second, be patient. I suspect he's gonna get a LOT of calls over the next few days. Universal customer support wasn't aware of this problem when I first called them, so they're just starting to deal with it now. Simply explain that the low frequency sound on the disc is defective, and that you'd like to exchange it for the corrected version. That said, here's the phone number to call: 972-293-5903.

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Bill Hunt, Editor
The Digital Bits
http://www.thedigitalbits.com
billhunt@thedigitalbits.com
Bill Hunt, Editor
The Digital Bits
http://www.thedigitalbits.com
billhunt@thedigitalbits.com

#2 of 112 William Ward

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Posted August 07 2001 - 06:03 AM

Thanks Bill. I've still got one defective copy that I can now exchange. Posted Image Posted Image

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William

Go Bucs!!

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William

#3 of 112 Paul W

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Posted August 07 2001 - 07:38 AM

Hey! That's my area code! I guess I could drive to the warehouse to get a replacement.
Posted Image

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Posted Image Paul Warren

Hey fella . . . I bet you're still livin' in your parent's cellar . . . downloading pictures of Sarah Michelle Gellar . . . and posting "Me too!" like some brain-dead AOL-er . . . I should do the world a favor and cap ya' like Old Yeller . . . you're just about as useless as MPEGs [sic] to Hellen Keller.

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#4 of 112 RicP

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Posted August 07 2001 - 07:57 AM

Thanks Bill!

Much Appreciated. Posted Image

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Posted Image
Ric Perrott

#5 of 112 Costas

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Posted August 07 2001 - 08:17 AM

What , no 1-800 number ????

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kosta36@hotmail.com

#6 of 112 Eric Stuckey

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Posted August 07 2001 - 08:29 AM

I just called,You ARE the man Bill.
Loyal reader of The Digital Bits for 2 years!
Eric
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May the Force be with you

#7 of 112 DaveBB

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Posted August 07 2001 - 10:36 AM

Just made my call and left a nice message.

Thanks for the info Bill; you're the best.

#8 of 112 aaron campbell

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Posted August 07 2001 - 01:40 PM

Thanks Bill Posted Image

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#9 of 112 Dmitry

Dmitry

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Posted August 07 2001 - 01:57 PM

Bill, thanks bunch!

Does anybody know if that's JP only or LW is also included?
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#10 of 112 Rob Lutter

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Posted August 07 2001 - 01:59 PM

right now, I am out of town... do I need my JP DTS disc in hand when I call them or should I wait till I get home (about 2 weeks)?

Thank you Mr. Hunt! You the man!

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Robert Lutter

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#11 of 112 Shane Martin

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Posted August 08 2001 - 01:55 AM

Its Jurassic Park only.

I left a message yesterday really close to after it was posted so let's hope this works Posted Image

#12 of 112 Jay Mitchosky

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Posted August 08 2001 - 02:19 AM

Thanks Bill - everyone here really appreciates this.

And I think it's a good idea to reitterate this point...

Quote:
...be polite! The guy who will call you back is a decent fellow, and he'll try his best to help you.


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--Jay

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#13 of 112 Mike Witt

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Posted August 08 2001 - 03:06 AM

Thanks Bill. I've left a polite message with them.

(...man I remember when this disk came out and all the arguements over whether or not this disk was defective...)

#14 of 112 AVspec

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Posted August 08 2001 - 03:25 AM

Thanks Bill! Left a message. Anyone getting call backs yet?

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-Mark
**** Digital Vortex ****
The Digital Electronic Site
www.digitalvortex.com


-Mark
Audio/Video Specialist
www.digitalvortex.com

#15 of 112 Rusty Ray

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Posted August 08 2001 - 03:38 AM

I called and left a message about 3pm yesterday. Hopefully this will be as easy as switching out the Leon disc!

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#16 of 112 Kevin Alexander

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Posted August 08 2001 - 04:37 AM

I just got a call back from Universal Home Video and my corrected version of JP will be shipped as soon as they receive mine. They gave me an address to send it to. Universal is making good after all!
"What does God want with a Starship?" - Captain Kirk from Star Trek V: The Final Frontier.

"For the first few minutes of the film, I had accidently listened to the Dolby Digital track." - Ron Epstein (HTF)

#17 of 112 Shane Martin

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Posted August 08 2001 - 06:34 AM

They called me back and wanted info but I wasn't there so they had me call them back with MY name, address and phone #. They called me while I was at lunch.

#18 of 112 Chad R

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Posted August 08 2001 - 06:36 AM

It got my return phone call within 24 hours, they left a message and I returned it back, but got their machine again. I told them just to leave the instructions on my machine since I'll be at work.

I guess we have to stop calling for Universal's head on a stick.

#19 of 112 Dmitry

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Posted August 08 2001 - 06:52 AM

Quote:
I just got a call back from Universal Home Video and my corrected version of JP will be shipped as soon as they receive mine. They gave me an address to send it to.

Are you paying one-way shipping, two-way shipping or are they paying for shipping?
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#20 of 112 Jerome Grate

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Posted August 08 2001 - 08:00 AM

I got my call back exactly 24 hours from the time I called after reading the original posts. She was very polite, she returned my call after I called her and got her voice mail. She gave me an address to send the two DVDs. You have to call and they have to speak to you before anything is done.

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