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Jurassic Park DTS - Phone Number to call

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111 replies to this topic

#1 of 112 OFFLINE   Bill Hunt

Bill Hunt

    Second Unit

  • 434 posts
  • Join Date: Dec 05 1998

Posted August 07 2001 - 10:01 AM

Hi Everyone,

We've finally got a customer service phone number for you to call at Universal to get your defective Jurassic Park DTS DVDs exchanged. When you call, you'll get the opportunity to leave a message with your problem and call back number. Someone should get back to you within 24 hours. Two things - first, be polite! The guy who will call you back is a decent fellow, and he'll try his best to help you. Second, be patient. I suspect he's gonna get a LOT of calls over the next few days. Universal customer support wasn't aware of this problem when I first called them, so they're just starting to deal with it now. Simply explain that the low frequency sound on the disc is defective, and that you'd like to exchange it for the corrected version. That said, here's the phone number to call: 972-293-5903.

Bill Hunt, Editor
The Digital Bits
Bill Hunt, Editor
The Digital Bits

#2 of 112 OFFLINE   William Ward

William Ward

    Supporting Actor

  • 705 posts
  • Join Date: Mar 01 2000

Posted August 07 2001 - 10:03 AM

Thanks Bill. I've still got one defective copy that I can now exchange. Posted Image Posted Image


Go Bucs!!


#3 of 112 OFFLINE   Paul W

Paul W

    Second Unit

  • 468 posts
  • Join Date: Dec 17 1999

Posted August 07 2001 - 11:38 AM

Hey! That's my area code! I guess I could drive to the warehouse to get a replacement.
Posted Image

Posted Image Paul Warren

Hey fella . . . I bet you're still livin' in your parent's cellar . . . downloading pictures of Sarah Michelle Gellar . . . and posting "Me too!" like some brain-dead AOL-er . . . I should do the world a favor and cap ya' like Old Yeller . . . you're just about as useless as MPEGs [sic] to Hellen Keller.
"Hairs are your aerials. They pick up signals from the cosmos, and transmit them directly into the brain. This is the reason bald-headed men are uptight." —Danny, Withnail and I

#4 of 112 OFFLINE   RicP



  • 1,127 posts
  • Join Date: Feb 29 2000

Posted August 07 2001 - 11:57 AM

Thanks Bill!

Much Appreciated. Posted Image

Ric Perrott

#5 of 112 OFFLINE   Costas



  • 23 posts
  • Join Date: Jul 28 1999

Posted August 07 2001 - 12:17 PM

What , no 1-800 number ???? ------------------ kosta36@hotmail.com

#6 of 112 OFFLINE   Eric Stuckey

Eric Stuckey

    Second Unit

  • 424 posts
  • Join Date: Mar 24 1999

Posted August 07 2001 - 12:29 PM

I just called,You ARE the man Bill. Loyal reader of The Digital Bits for 2 years! Eric

May the Force be with you

#7 of 112 OFFLINE   DaveBB


    Supporting Actor

  • 792 posts
  • Join Date: May 24 1999

Posted August 07 2001 - 02:36 PM

Just made my call and left a nice message. Thanks for the info Bill; you're the best.

#8 of 112 OFFLINE   aaron campbell

aaron campbell

    Second Unit

  • 282 posts
  • Join Date: Jan 11 2000

Posted August 07 2001 - 05:40 PM

Thanks Bill Posted Image


#9 of 112 OFFLINE   Dmitry


    Supporting Actor

  • 743 posts
  • Join Date: Nov 30 1998

Posted August 07 2001 - 05:57 PM

Bill, thanks bunch! Does anybody know if that's JP only or LW is also included?

#10 of 112 OFFLINE   Rob Lutter

Rob Lutter


  • 4,528 posts
  • Join Date: Nov 03 2000

Posted August 07 2001 - 05:59 PM

right now, I am out of town... do I need my JP DTS disc in hand when I call them or should I wait till I get home (about 2 weeks)?

Thank you Mr. Hunt! You the man!

Robert Lutter