Bill Hunt
Insider
- Joined
- Dec 5, 1998
- Messages
- 434
Hi Everyone,
We've finally got a customer service phone number for you to call at Universal to get your defective Jurassic Park DTS DVDs exchanged. When you call, you'll get the opportunity to leave a message with your problem and call back number. Someone should get back to you within 24 hours. Two things - first, be polite! The guy who will call you back is a decent fellow, and he'll try his best to help you. Second, be patient. I suspect he's gonna get a LOT of calls over the next few days. Universal customer support wasn't aware of this problem when I first called them, so they're just starting to deal with it now. Simply explain that the low frequency sound on the disc is defective, and that you'd like to exchange it for the corrected version. That said, here's the phone number to call: 972-293-5903.
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Bill Hunt, Editor
The Digital Bits
http://www.thedigitalbits.com
[email protected]
We've finally got a customer service phone number for you to call at Universal to get your defective Jurassic Park DTS DVDs exchanged. When you call, you'll get the opportunity to leave a message with your problem and call back number. Someone should get back to you within 24 hours. Two things - first, be polite! The guy who will call you back is a decent fellow, and he'll try his best to help you. Second, be patient. I suspect he's gonna get a LOT of calls over the next few days. Universal customer support wasn't aware of this problem when I first called them, so they're just starting to deal with it now. Simply explain that the low frequency sound on the disc is defective, and that you'd like to exchange it for the corrected version. That said, here's the phone number to call: 972-293-5903.
------------------
Bill Hunt, Editor
The Digital Bits
http://www.thedigitalbits.com
[email protected]