Oliver D
Grip
- Joined
- Nov 12, 2004
- Messages
- 18
Not sure which is the best sub-forum for this, but I will talk about it here. I've never dealt with Dell before, and after today, I never will again.
The abridged version:
I ordered a new Canon digital camera yesterday. I get it today because I am planning on taking some photos for work over the weekend. Well, upon inspecting the camera either the lens or the film covering the lens is damaged. This is on the inside of the lens, so it was not any sort of surface contact that caused the damage. Furthermore, I noticed it as soon as I took the lenscap off.
Well, I was dreading an hour or two of having to deal with returns hassles but little did I know it would be worse.
From the first moment I called, their call center bounced me around from department to department. I eventually talked to each department over 4 times each; everytime I did, they said that this next transfer would be able to help me. Numerous times, I was sent to the Dell Financial Services department, which is neither part of Dell nor has an account with me.
Four hours pass with me constantly calling trying to get an answer, even from managers. Near the end, I keep getting dumped in someone's voicemail that is out of the office until next Tuesday.
Long story short, Dell sent me an expensive digital camera that does not work, has charged me a hefty amount of money, and is not allowing me to progress any further. To an extent, it feels like I have been a fraud victim.
The order packing slip does contain a "send returns to:" address but I am weary because they can say "Well we never got it" at which point I don't have anything to stand on.
Any suggestions? (Besides never using Dell again!)
The abridged version:
I ordered a new Canon digital camera yesterday. I get it today because I am planning on taking some photos for work over the weekend. Well, upon inspecting the camera either the lens or the film covering the lens is damaged. This is on the inside of the lens, so it was not any sort of surface contact that caused the damage. Furthermore, I noticed it as soon as I took the lenscap off.
Well, I was dreading an hour or two of having to deal with returns hassles but little did I know it would be worse.
From the first moment I called, their call center bounced me around from department to department. I eventually talked to each department over 4 times each; everytime I did, they said that this next transfer would be able to help me. Numerous times, I was sent to the Dell Financial Services department, which is neither part of Dell nor has an account with me.
Four hours pass with me constantly calling trying to get an answer, even from managers. Near the end, I keep getting dumped in someone's voicemail that is out of the office until next Tuesday.
Long story short, Dell sent me an expensive digital camera that does not work, has charged me a hefty amount of money, and is not allowing me to progress any further. To an extent, it feels like I have been a fraud victim.
The order packing slip does contain a "send returns to:" address but I am weary because they can say "Well we never got it" at which point I don't have anything to stand on.
Any suggestions? (Besides never using Dell again!)