David Lambert
Senior HTF Member
- Joined
- Aug 3, 2001
- Messages
- 11,377
She knows.
S%@t! There IS a minimum of $29.99 on the coupon. F&%#ers.Like I said to Dave. I am shocked to see fellow HTFers get so worked up over a corporate entity like BestBuy. I could never see myself having a problem with so fine an establishment.
Did you take it all the way up to the store manager?
Odysseus
I've just composed a two-page letter I'll be sending to BB Corporate on Monday. We'll see if anything happens.Malcolm! You've read my damn "odyssey" thread. Nothing will happen! My best advice to you is to call the store on a weekday between 9-5 and ask to speak directly to the store manager. Tell him what happened. And tell him you would like it made right. Once you tell him about where you live and the long drive to the store--he/she better come up with something better than allowing you to use the coupon. Good luck!
Atta boy, Dave! Were you trying to use the coupon on sub-$30 items?The issue was on the "1 item up to 3 copies, not 3 different items" thing that has already been posted about.
In fact it WAS going to be used on one of the $27.99 Doctor Who items (the first item she happened to scan after scanning the coupon), and appeared on the screen and receipt that way, but THEN - all of a sudden - I was told it was only good for a single item and not 3 different titles. They DID want to debate the use of it on anything under $29.99, but their cash register "overruled" them funnily enough.
The problem was this: I asked for the MOD to verify this "rule", and the supervisor who happened to ring me up made it clear that she was going go to the MOD and explain the situation to him and ask for a judgement. I requested that she instead just call the MOD to the register and let me hand him the coupon and ask for an interpretation. I explained that I wanted the benefit of a separate judgement from him, and not a situation where she tells him "here is what I told the customer, now back me up". She refused, argued with me, then I tore up my coupon, and there ya go.
At lunchtime I have an "appointment" with the Store Manager, who I know pretty well by now, to go over this and another situation (the previous week I went to one register without the RewardZone card so my wife could go to a different register WITH our card, so she could buy a gift for me without me seeing it...I was told I can't get the RZ points at the register with phone # lookup though the RZ faq says otherwise, and my wife was simply handed the card back and told to call the 800# to get the points credited to her! BIG time trainng issues here).
Anyway, I was pretty damn fustrated. But don't worry, I've got this resolved today I think.
Oh, well. I'll mail my letter tomorrow and see what happens (damn holiday!).Malcolm, for the love of god, man.....call the store manager! If you start bleeding from the ears, mail the letter!