TravisR
Senior HTF Member
Never say never but if they haven't even made a comment about the problems, I don't think you'll see a recall or a replacement issued.
Originally Posted by Jeff Robertson
Anyone else bothered by this statement:
"[COLOR= rgb(0, 0, 255)]While the version that we originally distributed was of the highest quality, some enthusiasts may prefer to view it without the Edge Enhancement and DVNR implemented as standard process in bringing the film to hi-def. This new master resolves those issues."[/COLOR]
Originally Posted by Robert Harris
This actually doesn't read badly, as there were many people who had no problem with the original release, and found it to be of high quality. My presumption is that they will not be part of the exchange program.
Bottom line is that Paramount has properly stepped up to the plate.
RAH
Originally Posted by Jeff Robertson
But what does that say about future catalog releases from them? To me it says, "using old DNR'd masters is fine because most people won't notice when they're released on Blu-Ray". Well, then Paramount has to serve two communities if they're thinking that way. It would be easier just to release the best possible product the first time around.
Originally Posted by Robert Harris
Quote:
I don't believe it says anything at all about future releases. No one from the studio is saying that the release was fine. From my read, the point is being made that some people had problems with it, and they are responding to those problems.
I wouldn't try to make more of this than there is on the surface. The studio is responding perfectly. One could not ask more.
While I don't know if it's yet active, the Customer Service number will be (888) 889-9456.
Editor's Note: You can call Paramount Home Entertainment's REVISED customer service hotline number (888) 889-9456 - give them a couple days to get things together) to arrange the swap. Replacement discs will be available soon. For those in the U.S. and Canada who don't yet own the disc, a running production change has been initiated, so future copies shipped to retailers will include the new transfer. Rest assured, we'll post details as to exactly how you'll be able to identify the new discs (likely via some kind of packaging marking) when they start becoming available in stores in the coming weeks. And for those of you in other countries around the world, the new disc is being gradually rolled out in each region, so contact your local distributor for the details.
On behalf of Gladiator and Blu-ray fans everywhere, I'd like to send out a big Bits THANK YOU to everyone involved in the decision to do the new transfer, to those talented mastering wizards involved in the actual work (for a job well done!), and to the folks at Paramount for implementing their exchange program. THAT'S how you do right by your customers, and it's very much appreciated.