Purchased Disney movies in Apple iTunes/Apple TV app Libraries (1 Viewer)

[Bad Raptor]

Disney appears to be moving a lot of its movie content to servers in South Korea. Purchased Disney films in a user's iTunes library are beginning to show a Korean language age-appropriate rating (i.e., All or 15, etc.) when viewed from the Apple TV 4k STB platform to a connected TV or on a Mac Book Pro.

"Toy Story" will not play at all on a user's iPad or on a MacBook Pro which has been reported by other Apple users as recently as mid-August 2001.

This may have to do with the handshake code between Apple's iTune server and Disney's server which actually holds and allows streaming of the content to be viewed in various playback formats and resolutions. To Note: Streaming "Toy Story" from Disney+ or from Movies Anywhere or Vudu/Fandango allows the content to be played - but not from the Apple TV app for iPad (iOS) or MacOS. So, this doesn't appear to be a geographic/IP address issue.

 

[Bad Raptor]

Disney films in an iTunes/Apple TV app library that now display a Korean language rating before the movie begins:
Toy Story, Pirates of the Caribbean: On Stranger Tides, Tim Burton's The Nightmare Before Christmas.

 

[Bad Raptor]

Disney films that will no longer play in an iTunes/Apple TV app library on a MacBook Pro or iPad:
Toy Story, Pirates of the Caribbean: On Stranger Tides.

 

[Robert Crawford]

Welcome to the forum as we'll see if other people can verify your issues.

 

[Josh Steinberg]

I have digital for Pirates 4 and Toy Story. I am able to start playback on AppleTV 4K box as well as on an iPad. Sorry I can’t be of help, I am unable to replicate issue.

For what it’s worth, Disney doesn’t store movies that are on iTunes; iTunes has its own servers and databases. Disney wouldn’t have control over where iTunes content is stored. (I used to work for a home video label that provided content to retailers like iTunes so I am familiar with that workflow.)

 

[Bad Raptor]

Thanks. Good info. All the best.

 

[ManW_TheUncool]

@Bad Raptor, curious, are you somewhere in Asia or Australia or something?

_Man_

 

[Bad Raptor]

Nope. Orange County, CA. So, go figure. Not sure why the Korean language age appropriate ratings are showing up before Toy Story, Nightmare Before Christmas, or Pirates.

 

[Robert Crawford]

Disney films that will no longer play in an iTunes/Apple TV app library on a MacBook Pro or iPad:
Toy Story, Pirates of the Caribbean: On Stranger Tides.

I was able to playback all three movies on my ATV4K unit as well as my iPad.

 

[Scott Merryfield]

Nope. Orange County, CA. So, go figure. Not sure why the Korean language age appropriate ratings are showing up before Toy Story, Nightmare Before Christmas, or Pirates.

Are you using a VPN?

 

[Bad Raptor]

Nope. Do you think I should?

 

[Bad Raptor]

Why would the Korean language ratings appear on just 3 Disney titles? I have over 200 films in my iTunes library. These are the only films that have the Korean ratings. Very strange.

 

[Bad Raptor]

Oh well. I’ll look into a VPN solution tomorrow morning. Thanks everyone for your replies. Much appreciated.

 

[Bad Raptor]

Check out this link of a comment at the Apple Support Community (posted August 20th) also questioning why a Korean-language rating is appearing at the start of their movies on iTunes. I guess I'm not going crazy after all:

Pop up before playing my purchased movies… - Apple Community

discussions.apple.com

 

[Robert Crawford]

Check out this link of a comment at the Apple Support Community (posted August 20th) also questioning why a Korean-language rating is appearing at the start of their movies on iTunes. I guess I'm not going crazy after all:

Pop up before playing my purchased movies… - Apple Community

discussions.apple.com

I never said my three movies didn't have that Korean-language rating. They do as I have several movies in my 2400+ iTunes digital library with foreign ratings or other stuff. One of them was "The Shawshank Redemption" when a few weeks ago had the film's description in Japanese. Today, it's back to English.

 

[Bad Raptor]

I never said my three movies didn't have that Korean-language rating. They do as I have several movies in my 2400+ iTunes digital library with foreign ratings or other stuff. One of them was "The Shawshank Redemption" when a few weeks ago had the film's description in Japanese. Today, it's back to English.

So, what's your guess? That this is a server issue where the content resides? I'm just curious. It's more of a peculiarity rather than an annoyance.

 

[Robert Crawford]

So, what's your guess? That this is a server issue where the content resides? I'm just curious. It's more of a peculiarity rather than an annoyance.

I don't have any idea so I'm not even going to venture a guess.

 

[Scott Merryfield]

Nope. Do you think I should?

I am not suggesting that you use a VPN (unless you need it for another reason). I just thought if you were using one, it may explain the issue you are having if iTunes was seeing you being from another region.

 

[tns49]

A possibility is that your ISP is using some IP addresses that were originally assigned elsewhere. E.g. for a long time my ip address kept showing up as Canadian when I am in Florida. Caused problems with some sites.

 

[Bad Raptor]

A possibility is that your ISP is using some IP addresses that were originally assigned elsewhere. E.g. for a long time my ip address kept showing up as Canadian when I am in Florida. Caused problems with some sites.

Thanks, but I don't think so. See Robert Crawford's reply above where he says he's also seeing the same Korean-language ratings. My sense is that this is server issue.