Netflix recently lowered their regular plan price (3 out at a time) from $21.99 to $17.99. I had planned on possibly cancelling my membership until the price change. Unfortunately, now I'm almost positive I will cancel it, because as soon as the new price was announced, the turnaround increased significantly. Up to now, at least 8 and usually 9 times out of 10, when I sent a DVD back I had the replacement in 2 days. A lot of people won't get quite this fast a turnaround, but there is a warehouse just about 60 miles away from me. As soon as the lower price was announced, the turnaround changed to nearly 7 days. In fact, I have only received 1 DVD in the last week, which was in exchange for one I returned 10 days ago.
What seems to have happened is that they now waiit a day or 2 before saying they sent a new DVD, but the transit time for me has also increased from 1 day to an average of 4, which tells me they are logging out the DVDs and holding them for a couple more days.
So, after an 18% reduction in the plan cost, the turnaround has increased at least 3x. Has anyone else had this same experience? FWIW, the entire time I have been on NetFlix, I have used the same schedule, so I could tell if something changed. I do 3 movies a week and return one every Monday, Wednesday and Friday and everything has always been smooth.
What seems to have happened is that they now waiit a day or 2 before saying they sent a new DVD, but the transit time for me has also increased from 1 day to an average of 4, which tells me they are logging out the DVDs and holding them for a couple more days.
So, after an 18% reduction in the plan cost, the turnaround has increased at least 3x. Has anyone else had this same experience? FWIW, the entire time I have been on NetFlix, I have used the same schedule, so I could tell if something changed. I do 3 movies a week and return one every Monday, Wednesday and Friday and everything has always been smooth.