The guys are watching a DVD Sat. Suddenly I hear, “Hey Mom, your sub just made a weird noise” &! @?? What do you mean a weird noise? What noise?! “It made a bang” A bang?…. you mean a CLACK?!! “Yes, that sounds like it exactly…it did sound just like a clack.” You mean a sound like a CLACK, - like it was hitting the base plate!!!! “Yep.” My brain is instantly busy: this means an upgrade. I’ve got to call SVS and sort out what I have to have to not bottom out a sub, in this tiny room. I really thought a PC-Ultra would be enough for this tiny space….what is it going to cost me to get a sub with enough built-in overhead that these guys can not possibly ruin it! I say, How many times did you hear this? “About 4 or 5 times” URGGHHHHHHH! I say, Well, TURN it down. I’ll be right there. They ask me to wait till the movies over. I say alright, - but keep the main volume down for the duration. I go to check it out. I start running a demo, - 2 dB’s up from the volume level they left it at, cringing waiting for the “CLACK”. No clack after running it up in 2db volume increments for a total of 6 dB higher, at this point I chicken out. I don’t WANT to hear it clack (I never have). I start scrolling through menus. Best memory when last calibrated. Mains and surrounds were fluctuating between -14 to –12 for 80dB level in the room. Sub was at –8. Then I scroll to "sub" in the calibration menu. It is at 0dB!!!!!!!!! This is what they can’t do: They can’t get the system on the right source when they accidentally throw it into the wrong input. They call on me for this. They can’t check and resolve basic issues, as when I came home the other night, and my husband and sons were watching a DVD, and said, “Something is wrong with your Outlaw system, we’re afraid your amp or prepro are broke, we have your surround on, but only the sub is playing the rest of the speakers are off. So we left the surround on (so we can hear the sub) and used the display speakers” I pull out the remote, scroll the input config. Everything’s fine, I think, Wait a second, sub has sound? No speakers,- The sub is self-powered!. I go over to the Outlaw 770, bottom shelf on the rack for weight. The dogs tail-wagging (his bed is right in front of it) had hit the main power button on the amp, which is off! This is what they can do: ….the only thing they have bothered to learn, is how to get into my prepro menu, and run the sub level up!!!!!! Can’t the receiver/pre manufacture’s come up with a Parental-Spouse password-protected lock menu! No a one of them, will ever admit to doing it.