Todd Stout
Screenwriter
- Joined
- Jul 13, 1999
- Messages
- 1,044
...SUCKS!
Okay... I feel better now.
Whatever happened to customer service? I just got off the phone with Dell Tech Support and Dell Customer Service which didn't do anything for me but piss me off.
I called Dell tech support to once again try and get some assistance in fixing the CD-RW drive that no longer works properly since upgrading to WinXP a few months ago (see the link below). After running through the usual questions once again I was told that they were sorry but there was nothing they could do at this time. I was told yet again that they would look into my problem and get back to me. Good thing I didn't hold my breath after they told me that over a month ago. The woman I spoke with suggested I log a complaint with their customer service department and gave me the extension number.
THAT'S where I have a major problem. The guy that answers the phone immediately takes a defensive position with me as soon as I can utter the word "problem." He somewhat snidely says, "We don't deal with problems here, that's Tech Support's area." So I have to explain to him that Tech Support gave me that extension to log a complaint and I hear the same thing out of his mouth yet again. He must have told me that "problems" are not his area and that I need to contact Tech Support about 10 times during the course of this conversation. I really started getting pissed at this guy so I asked, "Why did Tech Support give me this extension if you can't do anything for me? He responded, "Sir, I can probably give you an idea." Before he could finish (figuring he was going to make a remark about MY attitude), I interrupted him and said, "NO... I was not pissed off at all until I got on the phone with you. THAT IS NOT WHY THEY GAVE ME YOUR EXTENSION." Anyway, he ended up telling me he logged a complaint about Tech Support and not even about my problematic CD-RW drive. What a waste of time. That guy was really pushing my buttons and really has no business working a customer service job.
I thought the whole idea of Customer Service was to allow people with problems with a product an outlet to complain and hopefully get the problem resolved. In Dell's case, it appears to be a place to instigate arguments with customers in a very defensive tone and piss them off into telling 100 of their closest friends that Dell sucks. Boy... if that's the case, it worked.
Hopefully I don't sound like I'm whining or anything but I'm really ticked off and I needed to vent.
Original CD-RW problem thread
Okay... I feel better now.
Whatever happened to customer service? I just got off the phone with Dell Tech Support and Dell Customer Service which didn't do anything for me but piss me off.
I called Dell tech support to once again try and get some assistance in fixing the CD-RW drive that no longer works properly since upgrading to WinXP a few months ago (see the link below). After running through the usual questions once again I was told that they were sorry but there was nothing they could do at this time. I was told yet again that they would look into my problem and get back to me. Good thing I didn't hold my breath after they told me that over a month ago. The woman I spoke with suggested I log a complaint with their customer service department and gave me the extension number.
THAT'S where I have a major problem. The guy that answers the phone immediately takes a defensive position with me as soon as I can utter the word "problem." He somewhat snidely says, "We don't deal with problems here, that's Tech Support's area." So I have to explain to him that Tech Support gave me that extension to log a complaint and I hear the same thing out of his mouth yet again. He must have told me that "problems" are not his area and that I need to contact Tech Support about 10 times during the course of this conversation. I really started getting pissed at this guy so I asked, "Why did Tech Support give me this extension if you can't do anything for me? He responded, "Sir, I can probably give you an idea." Before he could finish (figuring he was going to make a remark about MY attitude), I interrupted him and said, "NO... I was not pissed off at all until I got on the phone with you. THAT IS NOT WHY THEY GAVE ME YOUR EXTENSION." Anyway, he ended up telling me he logged a complaint about Tech Support and not even about my problematic CD-RW drive. What a waste of time. That guy was really pushing my buttons and really has no business working a customer service job.
I thought the whole idea of Customer Service was to allow people with problems with a product an outlet to complain and hopefully get the problem resolved. In Dell's case, it appears to be a place to instigate arguments with customers in a very defensive tone and piss them off into telling 100 of their closest friends that Dell sucks. Boy... if that's the case, it worked.
Hopefully I don't sound like I'm whining or anything but I'm really ticked off and I needed to vent.
Original CD-RW problem thread