Wasn't sure where to post... hope it's OK here! By all means call me a cynical dog, but over my 50 odd years I have been frequently disappointed, if not totally incensed and disgusted, by the average company’s Customer Service. Here, for those who chose to read it, is a genuine (no I don’t work for them, or have shares) experience of what Customer Service SHOULD be – About 3 years ago I received a gift of a Logitech cordless keyboard and mouse. It’s been great, no problems until the other day when the mouse stopped charging its internal batteries. I looked on-line for a replacement, but wasn’t sure which new model would work with my keyboard, so with that instant expectation you get of wasted time and money, I decided to phone the help desk number. And this is where my story really starts… No ringing for ages, it was answered in 2 rings! No Indians or Pakistanis that I couldn’t understand or couldn’t understand me (like Dell or AOL)– I think he was Swiss but with perfect English. No 3 to 4 minute wait while you work your way through an automated system (like BT or Sky) – just a real person, straight away, that we could each understand. And it just got better… Although I wasn’t sure of an exact purchase date, and although I had no receipt, I was told I’d get a free replacement – it was still covered by warranty!! Better yet, they wouldn’t just replace the mouse but the whole system (keboard included) and it’s here – it arrived within 3 days!!! I know what company I’ll use for my next purchase – if Logitech make it, I’ll buy that brand in future. Thanks for listening, and I hope it helps your decision making process sometime.