Announcement: Warner Home Video Blu-Ray Loyalty and HD-DVD Trade Up Program (1 Viewer)

[David_B_K]

I must be caught in the Casablanca quagmire. I sent in 24 covers, which were received in Howell, MI on April 30. However, no discs have arrived. I would have thought i was in the "first wave", but I guess not.

 

[Paul Hillenbrand]

The 25 I sent in were received on April 27, Casablanca wasn't one of them, nothing has been charged and I haven't heard from WB either.

Can't guess what's causing the delay. Just not lucky I guess.

Paul

 

[Jeff Swindoll]

Ditto, I only knew my order was fulfilled when I noticed a charge on my CC. No email besides the original order confirmation email. I only replaced 6, the Potters and 300 [which just announced the new edition with the PiP commentary, que sera sera].

 

[Ensign Eddie]

Did you replace the individual Potter films or the suitcase?

 

[Jeff Swindoll]

Individual ones, didn't have suitcase.

 

[Mark_TB]

Looks like I'm in the Casablanca-delayed bunch as well. The website does say to allow 4-5 weeks for delivery, so I'm going to allow at least that much time to pass before I get concerned or complain. Also, since I was able to keep all of the actual HD-DVD discs, I can still watch any of the titles while I wait.

Bottom line: I can be patient.

- Mark

 

[DavidJ]

It appears that they removed Casablanca from the site.

 

[Paul Hillenbrand]

UPS dropped off a box with the 25 Blu-ray replacements I ordered.

Didn't get any e-mail notification from WB about the order being ready or being sent. Just glad they all came.

FYI: Order placed and mailed cover-art on April 22, 09 and received the Blu-ray's on May 21, 09.

Paul

 

[Mark Cappelletty]

Did your order include Casablanca?

 

[Paul Hillenbrand]

No, Casablanca wasn't included. Post #73 has the complete list of my order.

Paul

 

[Mark Cappelletty]

Thanks Paul. Apparently CASABLANCA and PLANET EARTH are holding up my order.

 

[Paul Hillenbrand]

CHECK YOUR ORDER!

E-mail I sent to [email protected]:

To whom it may concern:

The list sent in the box of Blu-ray discs sent to me had a correct listing of the 25 HD-DVD original cover-art titles that I mailed in to Red2Blu.

BUT WHEN I CHECKED THE ORDER:

There were only 23 Blu-ray cases in the box that I opened.

Out of the 25 original HD-DVD cover-art titles I sent in on my list, only 18 were correctly exchanged for the Blu-ray disc titles.


1) 16 Blocks
2) Batman Begins
3) Clockwork Orange, A: Special Edition...........(NOT INCLUDED)...(1)
4) Constantine
5) Dirty Dozen, The...........................................(NOT INCLUDED)...(2)
6) Firewall.................................................. ......(NOT INCLUDED)...(3)
7) Fugitive, The.................................................( NOT INCLUDED)...(4)
8) Full Metal Jacket: Deluxe Edition
9) Goodfellas
10)Happy Feet
11)Kiss Kiss Bang Bang.....................................(NOT INCLUDED)...(5)
12)Last Samurai, The
13)Lethal Weapon
14)Lethal Weapon 2
15)Phantom of the Opera
16)Adventures of Robin Hood
17)Rumor Has It
18)Searchers, The............................................(NOT INCLUDED)...(6)
19)Space Cowboys
20)Superman, The Movie..................................(NOT INCLUDED)...(7)
21)Superman II: Richard Donner Cut, The
22)Superman Returns
23)Training Day
24)Unforgiven
25)V for Vendetta

There are 5 different titles that were included in the box.

Batman Begins (a second copy of this title sent in the same order)
A Scanner Darkly
Troy: Directors Cut
300
House of Wax

AND

TWO Blu-ray cases (titles) were OMITTED which only made a count of 23 cases in the box. (Please see the "NOT INCLUDED" titles on the above list that should have been in the box.

Looking forward to your response to get this error straightened out.

Sincerely,

Paul Hillenbrand
Home phone: (xxx) xxx-xxxx

 

[Mike Frezon]

Good luck, Paul.

 

[Mark Cappelletty]

Jeez, Paul. In addition to the email, be sure to call 1-866-276-6176 and talk to a CSR in person. Make sure you have your order # handy.

 

[Michael Reuben]

Everyone should take this with appropriate amounts of salt, but I was just told that Casablanca is in and that my order will ship shortly. Whenever it arrives, the first thing I plan to do is inventory it very carefully, given Paul H.'s experience.

 

[Mike Frezon]

Speaking of which...any update from Paul?!?

 

[Michael Reuben]

UPDATE: I'm now being told that I'm on hold again, awaiting Casablanca. :frowning:

Either that earlier report was erroneous, or they didn't receive enough copies for their pending orders. If anyone at HTF receives an order containing Casablanca, please post here.

 

[Camper]

Man that was a major screw-up. Are those folks getting any sleep in the warehouse?

Glad my order was early and small.

Good luck.

 

[JustinCleveland]

My order was moderate in size and I sent it on April 22 (They received April 29). I can't figure out what would be holding it up:

Adventures of Robin Hood (BD)$4.95
Blade Runner: Complete Collector's Edition (BD)$14.95
Clockwork Orange, A: Special Edition (BD)$4.95
Eyes Wide Shut: Special Edition (BD)$4.95
2001: A Space Odyssey: Special Edition (BD)$4.95
Full Metal Jacket: Deluxe Edition (BD)$4.95
Shining, The: Special Edition (BD)$4.95
Superman, The Movie (BD)$4.95
Superman Returns (BD) (TrueHD Audio)$4.95
Fountain, The (BD)$4.95
Blazing Saddles (BD)$4.95
Letters From Iwo Jima (BD)$4.95
Scanner Darkly, A (BD)$4.95

 

[Paul Hillenbrand]

Sorry it took so long for me to respond.

Around the first of June Red2Blu sent me 6 of the 7 titles I originally ordered that were not included in my 25 title order. The only missing title still omitted was Firewall, and I'm not going to spend any more time on it.

They never asked for the 5 incorrect Blu-ray titles back that were sent along with 18 correct exchanged titles:
Batman Begins (a second copy of this title sent in the same order)
A Scanner Darkly
Troy: Directors Cut
300
House of Wax
So I feel that they have been more than generous.

Paul