mystery decline on my credit card (1 Viewer)

[Chris Shelly]

I have an account at one of the major online DVD retailers. My Spider-man DVD was set to ship today and arrive Thursday or Friday.

I got an e-mail today that my credit card had been declined. I find this odd because the credit card I use for this stuff has a zero balance and I pay off everything at the end of the month. I called the credit card company and they told me that everything is okay and that no authorization was even tried on this card.

Other then when I had an old credit card expire this has never happened before.

I suspect it was some kind of goof at this retailer so I replied saying they should try again.

I am wondering if this has happened to anyone here before?

Chris

 

[Chris]

I had it happen to me once; turned out it was just a matter of a typo; I had misqued a digit while typing into a website (a 7 instead of an 8) and while it was a valid CC #, it obviously couldn't post to my card. If your CC company says there wasn't even an attempt, I'd think it may be something similar.

 

[Chris Shelly]

This online retailer actually has my credit card stored. I really like the convenience of pre-ordering them and then having them show up in my mail box the day before street. I am not very forgiving though. If this turns into a problem I will let them go and try elsewhere.

Last week I got E.T. and just yesterday I got The Sum Of All Fears. But for some reason when they tried to run it for Spider-man it got declined. I just don't get it. Hopefully they will try again.

Chris

 

[Kevin P]

Perhaps it wasn't really a decline but some other problem that prevented an authorization from taking place, such as a communication link problem, or a server being temporarily down. They should try again, and it should work the second time around.

KJP

 

[Colin Davidson]

If that "major online DVD retailer" is DVD Empire then I had the same thing happen to me. Co-incidently my order included Spiderman - go figure.

Called my bank and they said everything was fine and that they had not received any calls from DVD Empire about the charge.

I emailed them back to request they run it again and was informed that:

"There was a power outage that affected some orders, and caused many to be archived. Your order has been re-opened for processing."

So hopefully they will resubmit and the order will be processed and shipped.

Colin

 

[Chris Shelly]

Hello Colin,

I got the same exact reply from DVD Empire this morning and that my order had been re-opened.

I still have not gotten an e-mail about my order shipping though. This has gotten me a little worried that it will not show up by Friday. I originally opted for Priority Mail. The proper thing for DVD Empire to do is go ahead and bite the bullet and send those affected orders out via FedEx.

Chris

 

[Colin Davidson]

Hey Chris,

I just checked my account and it shows that my order was reopened and did ship this morning. So all appears to be well again.

I have always been very satisfied with DVD Empire and in fact this is the first "glitch" that has occurred. I could tell you some real horror stories involving two other DVD online sites.

Regards,

Colin

 

[Patrick Larkin]

I had a similar problem with Deep Discount CD last week. This card has zero balance (for the most part) and a limit that I would never reach. Not only was my order declined but they just CANCELLED it. And of course their notification email gets snagged by my junk mail filter ...

 

[Chris Shelly]

Just to let everyone know I got an e-mail that my Spider-man has now shipped. It came in when I was at work. It should be here by Friday no problem.

I am very satisified on how DVD Empire handled this matter. They had a power failure that caused the system to drop some orders and send out decline messages. All I did was tell them to try again and they did and it worked.

Problems happen everyday at every business. How those problems are solved is what really matters.

I like DVD Empire's easy to read web page and I love the convenience of being able to order the movies in advance and have them show up in my mail box. I usually only get Monday's off from work and Tuesday is a very long day. Getting the movies one day early is the best thing of all. It really works out well.

Chris