Gone Through Hell for a Harman Kardon (1 Viewer)

[BurtS]

:frowning:Crap now this peice of junk wont stay on at all, not longer then 6 seconds anyway. Seriously I think one in every 2 receivers is a lemon. No response from harman either, guess there tired of hearing and dealing with a customer that landed on multiple lemons

 

[Robert Hoffman]

Burt, have you tried hooking the receiver up to a different pair of speakers?

 

[Robert PP]

I feel your pain, Burt.

I'm having quite an epic adventure with my H/K AVR-125 as well, which, though a refurb, was bought online from PCMall, an authorized H/K dealer. The fact that I did buy it from an authorized H/K dealer doesn't seem to make much difference; the unit still sucks. It's currently in one of H/K's "Premiere Service Centers" in California, about to be shipped back to me in Texas because the shop "couldn't find anything wrong with the unit."

If the unit never gets fixed and I keep playing UPS tag with H/K's repair centers until the 1-year warranty runs out (I bought it in December '03), then will I just be left to hang out in the breeze?

 

[BurtS]

Yeah the tech support does not respond to my email, and im stuck with a brocken receiver.

 

[Chu Gai]

Well you may or may not be stuck. Each state has its own ways of interpreting warranties and dealing with 'lemons'. I really don't know which agency handles this where you are but you might want to look into this a bit more to see if you've got any legal recourse into the matter. A few phone calls or maybe a websearch might turn up avenues for you to explore.

 

[JackS]

Burt- Stay with sending the e-mail and phone calls. You've put up with enough incompetance already. These mega corps are not exactly the type of people you want to deal with when having problems but surprizingly usually come through eventually. Too many customers complaining to too many support personel makes for a poor customer/mfg relationship. I'ts almost like living in the third person when trying to do so. To them you are John Doe who they just talked to, the same Mr. Doe they will be talking to when you hang up and the same J. Doe they talk to all day every day and for 8 hours every day of the week. You need to make a pest of yourself. They need to know that when you contact them , thet are talking to Burt. When they know that, things will begin to happen that will change the posisition your in now. Your money back? Of course. Auto upgrade? Possible. Keep your finger in their eye. When you hear them them say "Burt, I've been waiting to hear from you", you'll know you got it made...... Luck.

 

[Vincent_S]

There have been countless threads about H/K on here. Sure they sound nice but it seems like you give up almost all reliability with this brand. I never have and never will buy H/K. I am amazed that they stay in business. Very sorry for your misfortune BurtS, not trying to slam anyone in anyway.

 

[kevin tate]

It seems that the shut down problems occur mostly in refurbished HK. I bought the A-stock 525 from another seller and didn't have any problems w/the shut down.

 

[BurtS]

Yeah 2 weeks ago they said they would upgrade my unit from 325 to 330 and they said they would let me know the following day. Never heard anything since and have sent about 4 responses to the same email. Really its august now and I bought this back in febuary or so, hows that for disgusting.

 

[MarkusP]

Burt - just to let you know, I think that the 330 is a downgrade from the AVR325. HK introduced an additional model and as such, the 430 is the replacement model for the 325 and the 630 is the replacement for the 525.

Hope you're luck finally changes.

 

[BurtS]

Well I been sending them a email once PER DAY and this is what ive gotten. August 5
Burt,

Good afternoon. Here is the message that came back, when attempting to send a reply to you:
Please check your mailbox.

Regards,

Mark Tirotta
Evidently he couldnt respond to the very long conversations I been having with them cause it was 703kb. Why couldnt the problem be resolved in this email as im sure they already know the situation. When they told me there goin to upgrade to a 330 that was on July 21--

Burt,

Good evening and thank you for this information. I am sorry to hear this about the replacement unit. I am going to see if we can upgrade the unit to an AVR330. I should be able to give you more information on this tomorrow (Thursday)July 22.


Im ready to smash this with a hammer and go to the local shop and pic up a kenwood receiver. I bought this thing over 5 months ago, complete GARBAGE, SUPPORT GARBAGE, PRODUCTS GARBAGE

Should I hire a lawyer and press charges to the companys involved

Letter just sent:
Any word on this situation, ive been stuck with a brand new broken receiver for over 5 months, im hesitant to buy another brand receiver when I have a $500+spent on receiver collecting dust while my brand new polk speakers sits for 5 months idle.
This will probably be the last email I send as I send one each day with no response. If the emails is no good why not we talk on the phone, give me a number at the least.

 

[Kevin_Breeze]

All this crap about don't buy refurb, only buy new from an authorized dealer is CRAP. If Harman Kardon builds a product that defects and is sent back TO THEM to fix and they check it over and supposedly bring it back to new condition, than they REASSUME THE RESPONSIBILITY OF THAT UNIT TO WORK PROPERLY!!

I am another VICTIM of an HK refurbed product and I am just starting my journey down the repair road. If i get screwed, I am personally going to hysterically vomit with rage and than march my gleefull a$$ down to HK and drop some MMA on their techno a$$es until they tap out to the sound of I will understand and exercise the true meaning of customer service in an honest and honorable manor.

Amen.

 

[BurtS]

Im calling there sorry ass tech line now, there going to get it from me, just checked my records I bought this on FEBUARY 14, isnt it freaking August Now??? They told me mark is going to get back to me, we shall see, cause the last message from him was on July 21.

 

[Kevin_Breeze]

Wow! I'd say your patience has been well tested! Good luck!

 

[Kevin_Breeze]

Ok, I just called the shop (I hadn't heard from they yet, 2 weeks gone by). they said its got a "blown output stage" and it will be $249 to fix my AVR7000

Now when I hooked up the speaker, there was a tiny bit of sound coming out of the speaker that you couldnt really hear unless you put your ear up to it. Could it be "blown" if it still was putting out a signal, even though a tiny one?

I am not sure if its worth it to pay the $250 only for the reason that it worrys me if there is something else wrong with the unit that is causing the problem, that may keep recurring... i can't keep lugging this thing down to the repair shape, being without sound for a month and paying $250 a pop every time it happens...

You having any better luck Burt?

 

[Jimi C]

Hey kevin if you are serious about wanting to get rid of that thing lmk. i know somebody who would be interested in buying one and wouldnt mind paying for the repairs and taking it into the shop, if he can get a good deal.

 

[Kevin_Breeze]

I'll let you know Jimi, as i am debating right now what to do about it.. Do you mean for him to take it unrepaired and than he goes and gets it repaired, or for me to get it reapired and than he will buy it? I'm assuming you mean for him to buy it unrepaired.

By the way, I used to live in buffalo. I graduated from UB and I am a huge Bills fan. Going to the game against the Jets Nov. 7th.

 

[Jimi C]

He will get it repaired. We will releive you of your burden.

Where are you located now? The kid who wants the receiver is currently a student at UB. small world eh? Not to mention we just went and got our season tix for the bills..

 

[BurtS]

Well I called them and they said they would let the internet specialist guy know that I called. Still no word in the emails, I plan on buying a kenwood receiver as soon as one is available at my local shop. If and when I do get another replacement harman, im not opening it , im immediatly selling the GARBAGE. I PiTy the guy who buys it from me
I guess your 1 year warranty is over, thats why you have to pay? Ive had a broken harman for over half a year since the day I bought it. Maybe there delaying my time to become a full year then they will answer my emails.

 

[BurtS]

Still no email, nothing