I received my Bond DVD in the mail today only to find out they forgot to send the free "Bond Girls Are Forever" DVD. After calling BB customer service the CSR made it sound as if everyone who order online didn't receive the free DVD. The CSR stated that the free DVD was out of stock and they would not be sending me one. Yup, I just got back to work after using my lunch hour to make an in store complaint and return. They finaly processed my return after calling BB.com. I picked up a new Bond, the free DVD, and the Animatrix and headed to the counter. They also refused to accept my $5 Best Buy Animatrix CPN on top of their $14.99 sale price Out of the store I went. I drove 10 miles to my neighborhood Best Buy and picked up Bond, the free DVD, the Animatrix/CD (yep I went for giftset this time) and headed to the counter. No problem at all. In fact the CSR volunteered a Circit City pricematch of $19.99 for the Animatrix gift set ,that I didn't even know about. The result Bond $14.99 + Free DVD Animatrix/W CD $14.99 Total $31.92 I am done w/ Best Buy.com. The Deals are good and the free shipping is great. But they are not worth the hassel when the stores end up having the same if not better deals.