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COMCAST forcing digital cable boxes down suscribers' throats!!! (Merged)


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#21 of 81 Stan

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Posted May 24 2009 - 12:46 PM

My biggest complaint was mentioned by the OP, I can't watch one channel while recording another, since I now have to go through their little STB.

On the other hand, for the two TVs I don't use that often, they now get about 30 more channels than before since switching to digital. Comcast also didn't charge me anything for the equipment.

I'd go satellite if I could, but don't really have a decent place to mount a dish. That leaves Comcast, which has a monopoly where I live.
Stan

#22 of 81 Brian^K

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Posted May 24 2009 - 12:53 PM

Actually, you could get satellite if you had a decent place to mount a dish, so Comcast doesn't have a monopoly. Posted Image

As it is, if you did go satellite, they'd force you to have a box on every television, as well.

#23 of 81 Patrick Sun

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Posted May 24 2009 - 01:01 PM

Just for laughs, I decided to chat with Comcast this evening, and here's the transcript (with personal stull x'd out).

Quote:
Ricardo.39111(Sun May 24 20:15:30 EDT 2009)>Hi, I am here to assist you with your concern. How are you doing today?

Patrick Sun(Sun May 24 20:15:40 EDT 2009)>Hi Ricardo

Ricardo.39111(Sun May 24 20:16:08 EDT 2009)>Hi, how may I assist you today?

Patrick Sun(Sun May 24 20:16:10 EDT 2009)>I'm looking for information on digital adapters for my analog TV recorders (like VCR and ReplayTV), since Comcast will be making channels above 30 into digital channels requiring a STB to decrypt and watch.


Ricardo.39111(Sun May 24 20:16:58 EDT 2009)>I will be more than happy to assist you with that.

Ricardo.39111(Sun May 24 20:17:01 EDT 2009)>May I please have your account number? It is located underneath your name and address in the upper left corner of the welcome letter.

Patrick Sun(Sun May 24 20:17:02 EDT 2009)>hold on

Patrick Sun(Sun May 24 20:17:36 EDT 2009)>xxxxxxxxxxxxxxxxxxxx

Ricardo.39111(Sun May 24 20:18:00 EDT 2009)>Thank you very much.

Ricardo.39111(Sun May 24 20:18:03 EDT 2009)>For security purposes, may I please have the name, phone number and address listed on your account as well?

Patrick Sun(Sun May 24 20:18:07 EDT 2009)>patrick sun

Patrick Sun(Sun May 24 20:18:15 EDT 2009)>xxx-xxx-xxxx

Patrick Sun(Sun May 24 20:18:26 EDT 2009)>xxxxxxxxxxxxxxxxxxxxxxxxxxx

Ricardo.39111(Sun May 24 20:18:52 EDT 2009)>Thank you for that information. Please give me a couple of minutes while I pull up your account.

Ricardo.39111(Sun May 24 20:20:10 EDT 2009)>Thank you for patiently waiting.

Ricardo.39111(Sun May 24 20:21:45 EDT 2009)>Mr. Sun, as I have checked your account you already have a set top box so you do not have to worry about the digital migration because Comcast has you covered.

Ricardo.39111(Sun May 24 20:22:39 EDT 2009)>However, if you want to have an additional TV you can order for the two digital adapters for free.

Ricardo.39111(Sun May 24 20:22:51 EDT 2009)>You have the option to pick up your order at your nearest local center, have the equipment shipped to you or have a technician to install them for you. May I please know which do you prefer?

Patrick Sun(Sun May 24 20:23:07 EDT 2009)>What are digital adapters? I was just looking for info on them.

Ricardo.39111(Sun May 24 20:24:08 EDT 2009)>The digital adapter can only handle standard definition signals, as it is designed primarily for use with televisions that require to be connected to an antenna or have rabbit ears. If you are using an HD-capable television with the DTA, you may want to consider getting an HD-capable set-top box or a CableCard instead. For more information regarding your TV, please refer to your TV's documentation.

Patrick Sun(Sun May 24 20:24:05 EDT 2009)>Losing the ability to record the analog channels above 30 is a pain in the rear, since I now have to look for other solutions.

Ricardo.39111(Sun May 24 20:25:43 EDT 2009)>Mr. Sun, just to inform you that not all VCR are compatible with the digital device.

Ricardo.39111(Sun May 24 20:26:54 EDT 2009)>Would you like to order the digital adapters, Mr. Sun?

Patrick Sun(Sun May 24 20:27:16 EDT 2009)>sigh...at this point, might as well get the digital adapters ordered, though it doesn't help with my recording issues.

Patrick Sun(Sun May 24 20:28:01 EDT 2009)>through the mail is fine, I don't think there should be a need for a technician visit for them.

Ricardo.39111(Sun May 24 20:28:18 EDT 2009)>I do apologize for that, Mr. Sun.

Patrick Sun(Sun May 24 20:28:31 EDT 2009)>I'm sure I won't be the only one who will complain about the recording issue.

Ricardo.39111(Sun May 24 20:29:43 EDT 2009)>That is correct, Mr. Sun. How many digital adapters would you like to order?

Patrick Sun(Sun May 24 20:30:25 EDT 2009)>Since 2 are free, 2 it will be (as I have 2 bedroom TVs).

Ricardo.39111(Sun May 24 20:31:11 EDT 2009)>That is great. Please give me a couple of minutes while I work on your order.

Patrick Sun(Sun May 24 20:32:53 EDT 2009)>While I have you on the chatline, what would be the monthly cost for a 2nd STB? (both with and without recording capability)

Ricardo.39111(Sun May 24 20:34:40 EDT 2009)>Let me check on that. One moment, please.

Ricardo.39111(Sun May 24 20:37:01 EDT 2009)>MR. Sun, it will cost around $6 to $8 a month.

Patrick Sun(Sun May 24 20:37:18 EDT 2009)>that is without recording capabilities?

Ricardo.39111(Sun May 24 20:38:35 EDT 2009)>Yes, that is correct.

Patrick Sun(Sun May 24 20:38:44 EDT 2009)>So...how much with recording capabilities?

Ricardo.39111(Sun May 24 20:40:44 EDT 2009)>Mr. Sun, DVR/HDTV services will cost $15.95 a month.

Patrick Sun(Sun May 24 20:42:03 EDT 2009)>Ouch! So another $192/year to maintain the same level recording abilities before this change to convert channels above 30 to digitally encrypted channels? *sob*

Ricardo.39111(Sun May 24 20:42:47 EDT 2009)>I understand how you feel about this, Mr. Sun.

Patrick Sun(Sun May 24 20:43:08 EDT 2009)>All right, so are we all set for the digital adapters order?

Ricardo.39111(Sun May 24 20:43:42 EDT 2009)>I will be processing it for you, Mr. Sun.

Ricardo.39111(Sun May 24 20:44:05 EDT 2009)>Can you please verify the last 4 digits of your Social Security Number?

Patrick Sun(Sun May 24 20:44:01 EDT 2009)>xxxx

Ricardo.39111(Sun May 24 20:44:27 EDT 2009)>Thank you very much.

Ricardo.39111(Sun May 24 20:45:06 EDT 2009)>Do you mind to hold for a minute or two while I process this for you?

Patrick Sun(Sun May 24 20:45:32 EDT 2009)>ok

Ricardo.39111(Sun May 24 20:45:52 EDT 2009)>Thank you.

Ricardo.39111(Sun May 24 20:47:22 EDT 2009)>Thank you.

Ricardo.39111(Sun May 24 20:48:02 EDT 2009)>Just to verify, the exact service address where you want your orders to be delivered is xxxxxxxxxxxxxxxxxxxxxxxxxxx. Is this correct?

Patrick Sun(Sun May 24 20:48:00 EDT 2009)>yes

Ricardo.39111(Sun May 24 20:48:21 EDT 2009)>Thank you.

Ricardo.39111(Sun May 24 20:48:25 EDT 2009)>One moment, please.

Ricardo.39111(Sun May 24 20:48:32 EDT 2009)>I will be back with you shortly.

Ricardo.39111(Sun May 24 20:50:27 EDT 2009)>Thank you for patiently waiting.

Ricardo.39111(Sun May 24 20:50:41 EDT 2009)>I have successfully processed your order for DTA to be shipped.

Ricardo.39111(Sun May 24 20:50:56 EDT 2009)>Here is your confirmation number: xxxxxxxxxxxxxxxxxxxx.

Ricardo.39111(Sun May 24 20:51:17 EDT 2009)>This will take approximately 3-5 business days to be shipped.

Ricardo.39111(Sun May 24 20:51:54 EDT 2009)>You also have an option to drop by at the nearest local office if you wish to pick up adapters immediately.

Patrick Sun(Sun May 24 20:51:51 EDT 2009)>Okay, will be on the look out for the package.

Ricardo.39111(Sun May 24 20:52:13 EDT 2009)>Is there anything else that I can further assist you with?

Patrick Sun(Sun May 24 20:52:29 EDT 2009)>only if you can approve $200/year free vouchers for a 2nd STB/DVR...

Ricardo.39111(Sun May 24 20:53:36 EDT 2009)>Mr. Sun, it depends on the market. However, you may inquire the price at the local office.

Patrick Sun(Sun May 24 20:53:42 EDT 2009)>I was just kidding.

Ricardo.39111(Sun May 24 20:54:05 EDT 2009)> c1

Ricardo.39111(Sun May 24 20:54:15 EDT 2009)>Is there anything else could I help you with? I am more than willing to help you out.

Patrick Sun(Sun May 24 20:54:22 EDT 2009)>This is perhaps a higher powers way of telling me to stop watching so much TV.

Patrick Sun(Sun May 24 20:54:29 EDT 2009)>No, thanks for all the info.

Ricardo.39111(Sun May 24 20:54:55 EDT 2009)>You are most welcome.

Ricardo.39111(Sun May 24 20:54:57 EDT 2009)>Thank you for contacting Comcast, it has been a pleasure assisting you today. Please take a moment to participate in the survey by answering the pop-up questions when you click the "end session" button after this chat. We will greatly appreciate your feedback to help us improve our services.

Ricardo.39111(Sun May 24 20:55:01 EDT 2009)>If you need additional assistance in the future, please do not hesitate to contact us at 1-800 COMCAST or through Live Chat (available 24 hours a day, seven days a week). Comcast also offers excellent FAQs and Help forums located at Comcast: The Official Website | High Speed Internet | Cable | Telephone Service to help you reach a resolution independently.

Ricardo.39111(Sun May 24 20:55:04 EDT 2009)>Good bye for now. Take care

Patrick Sun(Sun May 24 20:54:52 EDT 2009)>Bye

Ricardo.39111(Sun May 24 20:55:14 EDT 2009)>Analyst has closed chat and left the room

analyst Ricardo.39111 has left room



So, I don't think these digital adapter thingamabobs will do much for my situation at all, but if it cost them money to provide them free to me, so be it. Looks like I'm going to look into ATT U-verse and see when they'll be in my area (my officemate was able to get their service, as did another co-worker that lives near me).
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#24 of 81 TonyD

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Posted May 24 2009 - 03:22 PM

Patrick wow.

I never had a problem with the dvr set top box until last year when the price for a second went from about $10 up to $20 were i live.
I quickly gave back the extra box.

last month i checked to see what the price was now for an extra box nd now it's about $15 but they offered me a discount of $7.99 for 6 months, so i took it.
btw I love the dvr, i stopped using my vcr as soon as i hooked up my first dvr and tried a dvd recorder
but found the process to be clumsy and far from easy, so it went back.

I don't see what the trouble with recording
onto a vcr or dvd recorder for those who have been doing it.
All you have to do is set the stb to go to the show you want to record
and it will tune right to it at the time of the show's airing.
This whole thing reminds me of when cable first arrived about 30 years ago or so.

there was no other option but to have a box and to tune your tv to channel 4.
Didn't other me then and really doesn't now, it's just the way it is.

facebook.com/whotony


#25 of 81 Adam Lenhardt

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Posted May 24 2009 - 03:31 PM

Quote:
Originally Posted by Brian^K
You apparently misread their advertisement again.

Read it more closely. It only says that the local channels in HD are for free.
The wording is ambiguous:

"iO offers over 100 HD channels** in all, including NY sports, movies, and local channels in HD for FREE!"

I read this sentence like Scooter does and take everything in the list to be encapsulated in the "for free":

"including (NY sports, movies, and local channels) for FREE!"

A more accurate wording would either be: ""iO offers over 100 FREE HD channels** in all, including NY sports, movies, and local channels" if all HD channels are free, or "iO offers over 100 HD channels** in all, including movies and NY sports! Local channels in HD for FREE!" if only the local channels are free in HD.

I have a feeling many of the legacy cable operators are going to use the June 12th OTA digital transition as an excuse to forcefeed digital cable to existing analog standard cable subscribers.

#26 of 81 Mikah Cerucco

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Posted May 24 2009 - 04:01 PM

Quote:
I think instead of condemning Comcast for switching to the new technology, it would be appropriate to acknowledge the fact that they've kept in-the-clear analog as long as they have. That's a balanced perspective regarding this development, rather than a one-sided consumerist perspective.
Obviously, I disagree. Leaving current ITC content ITC after digital conversion is consumer friendly. If I'm unhappy with the service I pay for (or could pay for), I'm going to say so. Pointing out that the other alternatives have the same issues is a non-starter for me. I don't need what any of them are offering. I buy it if it works for me. I don't work for Comcast, so I don't feel any need to speak for them or be "balanced". They can do what they do. I can say why I won't be a customer without making excuses for them. You're likewise free to express whatever your feelings on the situation are. But since I'm not writing an impartial objective review of Comcast's offerings, it's a bit pointless to expect my feedback as a consumer to be "balanced".

BTW, when the local cable guy came out recently, we talked about this and when I innocently asked him why they're moving ITC content to scrambled, he said it's to combat cable piracy. Once again paying customers have to be inconvenienced for the pirates.

Quote:
This whole thing reminds me of when cable first arrived about 30 years ago or so.
That sure sounds like advancement. Posted Image
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#27 of 81 Brian^K

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Posted May 24 2009 - 09:57 PM

Quote:
Originally Posted by Adam Lenhardt
The wording is ambiguous:
And of course consumerists are going to read the message in a manner that indicates their advantage.

Quote:
Originally Posted by Adam Lenhardt
I read this sentence like Scooter does and take everything in the list to be encapsulated in the "for free"
The real question is, now that you both know that you were mistaken, will you continue to read and interpret advertising in the future in the same way, setting yourself up for repeated bitter disappointment with the reality you encounter, or are you going to learn from the experience and learn to look at advertising with a much more critical and judicious eye, recognizing that there is no "free" lunch, recognizing that the mass-market is very good at assessing price-for-value.

Quote:
Originally Posted by Adam Lenhardt
I have a feeling many of the legacy cable operators are going to use the June 12th OTA digital transition as an excuse to forcefeed digital cable to existing analog standard cable subscribers.
You'd be wrong. They are working at their own pace. They took a break during the period the FCC asked them to take a break, to preclude such confusion between the two transitions, from January to March 2009, but now they are back executing their projects, intended to improve their service offerings to better compete with their competitors. It is utterly unfair to expect companies to take more than three months off from trying to compete against their competitors.

#28 of 81 Brian^K

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Posted May 24 2009 - 10:06 PM

Quote:
Originally Posted by Mikah Cerucco
Obviously, I disagree. Leaving current ITC content ITC after digital conversion is consumer friendly.
But it isn't necessarily the most profitable manner of offering service... I typed in an explanation of it, but better yet, I'll just use yours (from later in the same message):
Quote:
Originally Posted by Mikah Cerucco
BTW, when the local cable guy came out recently, we talked about this and when I innocently asked him why they're moving ITC content to scrambled, he said it's to combat cable piracy. Once again paying customers have to be inconvenienced for the pirates.
We'll come back to this....

Quote:
Originally Posted by Mikah Cerucco
If I'm unhappy with the service I pay for (or could pay for), I'm going to say so. Pointing out that the other alternatives have the same issues is a non-starter for me.
You must be using the term "non-starter" in a manner I'm not familiar: If all the suppliers are operating the same way, then that's important information for you to integrate into your decision to switch. It basically means that the one that had been operating in a more customer friendly manner was better all along, and now they're going to be just as good.

Quote:
Originally Posted by Mikah Cerucco
I don't work for Comcast, so I don't feel any need to speak for them or be "balanced".
I don't work for Comcast, either, but balance is always called-for. It is never best to ignore reality, to engage in entitlement mentality, whether your target be companies or countries or even just other people. Exercising entitlement mentality, I suppose, feels good when you're the one doing it, but remember that we all have different aspects to our lives, and you surely hate when entitlement mentality is directed at you in other contexts. And above I highlighted an example where someone else used the lack of balance in their perspective to justify cable theft, and you can clearly see how the lack of balance in their perspective prompted them to do something that ends up hurting you.

Quote:
Originally Posted by Mikah Cerucco
They can do what they do. I can say why I won't be a customer without making excuses for them. You're likewise free to express whatever your feelings on the situation are.
Thanks. That seems to sum up the last page or so. Posted Image

#29 of 81 Scooter

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Posted May 24 2009 - 10:40 PM

For the record, I still don't feel my take on this is wrong. The sentence and commercials make no bones about it. At minimum, it's misleading. If the sentence was written as in Adam's example, you would be right. However, it is not and thus, fraudulent.

#30 of 81 Scooter

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Posted May 24 2009 - 10:50 PM

From Cablevision's Website:
QUOTE:
Does HD cost more?
No. HD service from iO TV® is free. Here's what you'll need:
A High Definition Television (HDTV).


An HD cable box connected with HD-compatible cables.
Exchange your current cable box for an HD cable box (same monthly charge) at any Optimum Store location, or call us to have an HD cable box shipped to you at no charge. Make sure you connect your HD cable box using the component cables provided or an HDMI cable (purchased separately).


A program broadcast in HD.
HD channels begin at channel 700. Note: Not all programming on HD channels is broadcast in high definition.
Depending on your iO TV package, you may receive up to 70 HD at no additional monthly charge.

Please visit your local Optimum Store or contact your local Cablevision representative to order an HD cable box today.

So it's not really free. You need to rent the box. They try to make a difference between their service and FiOS, as I stated earlier.

#31 of 81 Brian^K

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Posted May 24 2009 - 11:13 PM

Quote:
Originally Posted by Scooter
For the record, I still don't feel my take on this is wrong.
I can respect that. I don't see it as a "right or wrong" issue as much as a "constructive perspective or destructive perspective" issue.

Quote:
Originally Posted by Scooter
However, it is not and thus, fraudulent.
However, when you use a legal term, you are held up to legal standards, so you are absolutely "wrong" about what you've said here. Something isn't fraudulent because you've misunderstood it.

#32 of 81 Mikah Cerucco

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Posted May 25 2009 - 12:19 AM

Quote:
Originally Posted by Brian^K
If all the suppliers are operating the same way, then that's important information for you to integrate into your decision to switch.
You're creating something I never said so you can argue against it, for whatever reason. I never mentioned switching to a competing provider such as Dish Network. In fact, I've said the opposite. I was with Comcast because they offered something the others didn't. When they no longer do, I won't be with them either.

I've attempted to clarify it for you a few times now, but you seem stuck on what you imagine I'm saying rather than what I'm clearly saying. So hopefully this example connect with you.

Let's say say I eat Golden Arches Lean Deluxe Plus burgers because I only eat "burgers" that are 85%+ lean. Let's further say that Golden Arches decides they will no longer sell the burger because it isn't profitable for them. I then decide that I'll no longer frequent Golden Arches. What you've done is said I'm being unbalanced and consumerist for making (and expressing) that decision because no other mass fast food place offers an 85%+ lean burger either. You're further trying to explain basic business concepts (I've run one successfuly for over 20 years). Neither of which has anything to do with me saying I'll no longer eat at Golden Arches because they no longer offer a product that works for me.

I'm just not understanding what you expect me to say? Am I to say that I'll go ahead and eat the 60% lean burger they offer because that's about what everyone else offers as well? Or should I perhaps just not say anything at all if my position represents the minority? Or can I simply say that I realize Golden Arches may benefit from their decision, but as a consumer, I don't make decisions based on what benefits them, but what benefits me -- just as they do.
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#33 of 81 Brian^K

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Posted May 25 2009 - 01:36 AM

Quote:
Originally Posted by Mikah Cerucco
You're creating something I never said so you can argue against it, for whatever reason.
If you say that that isn't what you were saying I can accept that. However, what I wrote was still relevant, in general, and still valid on its own merit.

Quote:
Originally Posted by Mikah Cerucco
When they no longer do, I won't be with them either.
This is something I didn't pick up on earlier. Too few consumers recognize that their power stems from the willingness to do without when no supplier offers something that they can accept.

The converse is also true: If you pay for a service more than one month after you claim you no longer find it acceptable, then you're basically just lying to yourself. Continuing to subscribe to cable ratifies the value that the cable company is asserting is there. (And remember: The time to take such action with regard to the ramifications of terms and conditions of a contract you enter into is before you enter into the contract.)


Quote:
Originally Posted by Mikah Cerucco
I'm just not understanding what you expect me to say?
In a nutshell, "I have canceled my subscription to (insert service provider here) because I don't like that their service is .... " More importantly, what I object to is statements along the lines of, "(Insert service provider here) is wrong to do .... " when such statements are made in the absence of the aforementioned "balance".

#34 of 81 Mikah Cerucco

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Posted May 25 2009 - 04:35 AM

Quote:
what I wrote was still relevant, in general, and still valid on its own merit.
Sure. It just wasn't valid as a response to anything *I* wrote.
Quote:
In a nutshell, "I have canceled my subscription to (insert service provider here) because I don't like that their service is .... "
I haven't made (and can't make) that statement as Comcast hasn't made the change yet here. But I'm aware of what's been going on in various markets and what their plans are. It's given me some time to consider my options and arrive at my personal conclusions.
Quote:
what I object to is statements along the lines of, "(Insert service provider here) is wrong to do .... " when such statements are made in the absence of the aforementioned "balance".
I objected to you ascribing that position to me when I never said anything like that. I'm glad we got it clarified.

Thank goodness I don't work in the UN. I'm tired just from this discussion. Posted Image

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#35 of 81 TonyD

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Posted May 25 2009 - 04:57 AM

You guys are realy being silly about this.
I think I agree with brian.

How could anyone think any of that would be free despite the wording on the
web site is hard to fathom.

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#36 of 81 Steve Berger

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Posted May 25 2009 - 06:04 AM

Quote:
Originally Posted by Mikah Cerucco
...Comcast hasn't made the change yet here. But I'm aware of what's been going on in various markets and what their plans are. It's given me some time to consider my options and arrive at my personal conclusions...
I don't know if this will remain valid but in markets where they roll out the DTAs (digital transport adapters), the expanded basic package (currently called "Standard) should be unencrypted. At least that was the case due to some of the limitations of the DTA devices.

In major markets (like Chicago, July 2007) they will surely abandon the channel trap system, which will force encryption and full set-top-boxes, but in smaller markets they might go Clear and use the DTAs. (leaving the traps in place)

I think the Piracy issue they refer to is the removal of traps in areas that are too large to police the issue. Small areas should be more manageable and the cost may be cheaper to go Clear.

#37 of 81 Brian^K

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Posted May 25 2009 - 06:11 AM

Quote:
Originally Posted by Steve Berger
I don't know if this will remain valid but in markets where they roll out the DTAs (digital transport adapters), the expanded basic package (currently called "Standard) should be unencrypted. At least that was the case due to some of the limitations of the DTA devices.
To be precise, it isn't due to any limitation in the DTA, but rather limitations imposed by the FCC (essentially banning use of inexpensive, i.e., non-CableCARD equipped, host devices for reception of encrypted services). There is a small but significant chance that the FCC will relent and grant a waiver to allow the DTAs to be enabled such that they will work with encrypted services. There are two reasons why the FCC might do this: First, it can be readily demonstrated that this will reduce costs for the lowest level customers, which is often the FCC's overriding concern. Second, it may be possible to demonstrate that the FCC is exhibiting substantial bias with regard to the application of related regulations as it pertains to the legacy terrestrial subscription television service provider versus satellite service providers and other terrestrial service providers. That might put the FCC in the position of having to choose between imposing new regulations on satellite (something that they have been readily reluctant to do) or granting this waiver.

#38 of 81 MielR

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Posted May 25 2009 - 03:50 PM

Quote:
Originally Posted by Patrick Sun
Just for laughs, I decided to chat with Comcast this evening, and here's the transcript (with personal stull x'd out).

So, I don't think these digital adapter thingamabobs will do much for my situation at all, but if it cost them money to provide them free to me, so be it. Looks like I'm going to look into ATT U-verse and see when they'll be in my area (my officemate was able to get their service, as did another co-worker that lives near me).
Thanks for doing that- it saves me the trouble of having the same conversation. Posted Image

The Comcast site does show diagrams (or descriptions of diagrams) where ---using a splitter and an A/B switch--- you can watch a channel from 2-30 (analog?) while recording a channel from 30-78 (digital).
http://www.comcast.c....tch_analog.pdf

They also have a wiring description which addresses the issue of QAM tuners and HD-channels- so you can watch your HD-channels that the QAM tuners provide, and the ability to use an A/B switch to switch back to the set-top box channels (faq #28):
Comcast: FAQs
SAVE STAR WARS! BOYCOTT THE BLU-RAYS! "Like" us here:

http://www.facebook....ycotttheblurays


#39 of 81 Adam Lenhardt

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Posted May 25 2009 - 04:41 PM

Quote:
Originally Posted by Brian^K
The real question is, now that you both know that you were mistaken, will you continue to read and interpret advertising in the future in the same way, setting yourself up for repeated bitter disappointment with the reality you encounter, or are you going to learn from the experience and learn to look at advertising with a much more critical and judicious eye, recognizing that there is no "free" lunch, recognizing that the mass-market is very good at assessing price-for-value.
I didn't say that I'd fallen for it; I'm suspicious by nature and always read the fine print. I agreed with Scooter's reading because it was the most logical reading (albeit not the only reading). Can companies get away with it? Absolutely, and they do. Most businesses would weigh the benefits of increased interest from the misleading interpretation against the consequences of losing customers that feel misled. The legacy cable operators are not in the habit of doing so, because comparable competition is a new phenomenon in the vast majority of television markets.
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You'd be wrong. They are working at their own pace. They took a break during the period the FCC asked them to take a break, to preclude such confusion between the two transitions, from January to March 2009, but now they are back executing their projects, intended to improve their service offerings to better compete with their competitors. It is utterly unfair to expect companies to take more than three months off from trying to compete against their competitors.
Fair enough, I had no idea about the moratorium. I disagree with your characterization, however. Why are matters of fairness out of bounds when it comes to misleading advertising copy from the cable industry aimed at consumers, but matters of fairness are very much in bounds when it comes to consumer-friendly measures imposed by the government onto the cable industry?

For decades, securing a cable franchise in a given municipality was a license to print money -- a government-endorsed monopoly with perhaps a public access TV station or some equipment for the local school district in return. Only the agricultural industry has benefited from government intervention more. Since FiOS TV has to obtain its own franchising agreements to break into many markets, its government shackles are far more prohibitive and lasting than a three month consumer-friendly moratorium.

And since the digital tiers are already available, it's difficult to call these measures an effort to "improve their service offerings". In order to be more competitive, the cable industry is moving towards limiting their service offerings to the higher end tiers. Eventually, the low-cost basic tier mandated in many franchising agreements will be the only analog service left.

All of which is an argument for exercising one's induvidual right in a free market economy to cancel one's service and taking advantage of the advertising-driven and freely available HD over the air broadcasts. I spent three years of the last five without cable (except for high-speed internet) and very rarely missed it.

#40 of 81 Regulus

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Posted May 25 2009 - 10:17 PM

I've been without Cable for 30 Months now. I do not miss it at all!Posted Image

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