My biggest complaint was mentioned by the OP, I can't watch one channel while recording another, since I now have to go through their little STB. On the other hand, for the two TVs I don't use that often, they now get about 30 more channels than before since switching to digital. Comcast also didn't charge me anything for the equipment. I'd go satellite if I could, but don't really have a decent place to mount a dish. That leaves Comcast, which has a monopoly where I live.