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Another Netflix Annoyance - Butch Cassidy... Bonus Material


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#1 of 3 OFFLINE   Doug_B

Doug_B

    Screenwriter



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  • Join Date: Feb 11 2001

Posted December 06 2006 - 12:43 PM

Three times in the last 1+ weeks I have ordered the Bonus Material disc of the Butch Cassidy and the Sundance Kid movie from Netflix and received the movie disc instead. Each time, the sleeve had the right title but the disc was wrong.

After the first mistake, I placed another one on top of my queue. After the second mistake, I emailed cust service and they expedited a replacement, which unfortunately became the third mistake. I emailed them yet again and was not quite as polite as with my previous email. This time, they threw an extra disc in the mail, thus going one over my allotment, but apparently they simply sent me what was at the top of my queue, which was not the Butch Cassidy bonus disc.

Are their processes so rigid that they can't actually do a spot check to ensure that I'm getting the proper disc after lodging two specific complaints? It feels like I'm emailing my wall. I'm starting to wonder if this disc even exists.

I'm thinking of cancelling Netflix, or at least suspending service for a few months (I have enough of my own DVDs to get by). Any reasonable mail-oriented rental establishments to which to subscribe?

Thanks.

Doug

#2 of 3 OFFLINE   David Deeb

David Deeb

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Posted February 22 2007 - 11:35 AM

Quote:
Originally Posted by Doug_B
Any reasonable mail-oriented rental establishments to which to subscribe?

Try Greencine.

Great selection especially with the independent, foreign and unusual films along with the hits. But it's much smaller than Netflix with one shipping center.

Unless you are one of those who want to abuse the rental company (IE: receive & return every day so you get a riduculous # of rentals each month) then Greencine is great. I probably get 6 to 8 a month and that is a great value for $21 bucks or so.

#3 of 3 OFFLINE   Paul.S

Paul.S

    Producer



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Posted September 07 2010 - 01:54 PM

Re "Unless you are one of those who want to abuse the rental company (IE: receive & return every day so you get a riduculous # of rentals each month) . . ."

 

I don't think that necessarily constitutes "abuse," especially depending upon how many discs-at-a-time you're paying for under your plan.

 

 

Doug, to the extent you're still a Nf subscriber, I recommend that if that happens again you call.  In my experience, the problem might have been resolved (and your extra disc over your usual allotment dispatched) faster with a brief phone call.