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My Theta Casablanca warranty story!

Discussion in 'AV Receivers' started by BobRoulier, Nov 7, 2003.

  1. BobRoulier

    BobRoulier Second Unit

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    Ok so I know this seems like a bit much but after trading my warranty replacement 49txi for a Theta Casablanca (used private owner). The Theta was damaged in shipping the transformers were nearly ripped off the board among other things. So Theta rebuilt the unit and sent it to me. Lots of issues with it,shipping the unit back Theta paid for 2nd day air from mass to Ca. went through the unit again and sent it back to me overnight express. The unit still had issues, I turned on the unit and the sound level was on 0 and the sound was as loud as it go only on my left surround needless to say It scared the sh*t out of me. I unpluged it and called Theta immediately very upset. The man I have been dealing with told me to pack it up and they would pick it up and this time the unit was going to be decomisioned, he said they should have done that after it was damaged. So they are replacing that unit with a factory reference piece CB1 and for my inconvenience they offered to upgrade me to a Casablanca 3 for a price so low that I cant mention how much[​IMG] I have had two companies so far with amazing customer service and I have been fortunate enough to be on the receiving end of some great luck[​IMG]

    I never imagined that I would ever own a Casablanca 1 never mind a Casablanca 3 and for roughly the retail price of my old 49tx

    Theta is burning in my unit this weekend and going through final nspection and they are overnighting the unit to me Monday[​IMG]

    Bob
     
  2. Wayne Ernst

    Wayne Ernst Screenwriter

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    Bob,

    You sure have great luck on how you make out with your receiver upgrades. However, I'll have to point out that you have extremely bad luck when it comes to shipping.

    Enjoy your new Theta !!
     
  3. BobRoulier

    BobRoulier Second Unit

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    Wayne, funny you said that about the shipping someone else said to me I must have a insider at ups[​IMG]


    Bob
     
  4. Scott Oliver

    Scott Oliver Screenwriter

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    Casablanca 3, you lucky dog!

    Maybe I should throw my Casa Nova around the house a bit, I think it might still be under warranty.[​IMG]

    Kidding Theta, just kidding! No really!
     
  5. alan halvorson

    alan halvorson Screenwriter

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    You know - for years I wanted a Casablanca - I just love that heavy, solid look and feel - but it had always been just out my financial reach. I see used ones on Audiogon and sometimes elsewhere that are within my financial reach. Maybe I ought to consider one. Hmmm ....
     
  6. BobRoulier

    BobRoulier Second Unit

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  7. Yogi

    Yogi Screenwriter

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    Damn, you lucky dog! I wish I could get that for my HT.

    Best of luck.
     
  8. Chu Gai

    Chu Gai Lead Actor

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    Truly a wonderful experience with Theta. I'll bet you were wondering there for a long while!
     
  9. BobRoulier

    BobRoulier Second Unit

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    Theta is a very classy company, you figure I purchased a used Casablanca from a private owner for 3k which fortunately had a warranty. My point is I didn't spend $23000.00 on a fully configured pre pro but I was still treated like I did. They always answer the phone I always talk to the head tech John I dont even have to tell him whos calling he knows my voice that gives you an idea how often we converse and they have been absolutely determined to give me what I expected when I purchased my Casablanca. Theta is a family owned business and from my experience I would gladly spend my money with this company in the future.

    Bob
     
  10. Evan S

    Evan S Screenwriter

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    Bob, what is your setup at present? I think it might finally be time for me to head up there to check it out.

    By the way, I have fully moved into my new place and am running 7.1 now if you want to head on down here.

    -Ev
     
  11. BobRoulier

    BobRoulier Second Unit

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    Hey Evan,

    My current setup is;

    Infocus sp7200 dlp projector
    123" diagonal matte white screen (curtains across front of screen)
    Berkline style 99 cinema series recliners w/cupholders
    lutron grafik eye 4 zone remote lighting system
    stadium seating for the back row
    mx-600 rf universal remote
    Theta Casablanca 1 (soon to 3)
    paradigm studio 100s v2
    paradigm studio cc
    paradigm studio adp surrounds
    svs 20-39+
    sampson s700 amp
    parasound 2205
    motorola 5100 hi def cable box
    panasonic rp 91 dvd player
    monster 2600 power center


    Your welcome over anytime just drop me an email

    Bob
     
  12. javry

    javry Agent

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    Sounds like you struck a real good chord with Theta. I'll tell you that I have never called and asked for John and not found him ready and willing to talk to me. I hope Theta is taking good care of that guy cause if it wasn't for him, I'm not sure they would enjoy as much success as they have.
    Javry
     
  13. BobRoulier

    BobRoulier Second Unit

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    Its funny that you say that cause I called the owner of theta left a message for him. I rececieved a call back in 20 min he called me back from his home in Hawaii, we spoke for about twenty min. and I praised johns great customer service. He appreciated the call and the good words.


    Bob
     
  14. EarlR

    EarlR Stunt Coordinator

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    I had similar great service from Theta last year. I have owned a Casablanca since they first became available. I have upgraded it over the years and finally ended up with an II version with x-treme dacs. Last spring, after the X-treme upgrade, I started having problems with lock ups and the audio cutting off. I went back and forth with John trying different things but couldn’t nail sown the problem. Finally John said if I would wait till they got all the bugs out of the new operating system he would build me a brand new II equipped exactly like my current unit and do and exchange. Of course I jumped at the offer and got a new II in exchange in November. I couldn’t be happier both with the new unit, which has been flawless, and the great service from Theta. I would highly recommend all Theta products to anyone looking for the best quality and service in audio/video products.

    Earl
     
  15. BobRoulier

    BobRoulier Second Unit

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    Earl,

    nice theater pics, I have a similar setup but my room is smaller. My 123" screen has a dark green curtain with gold fringe on the bottom. My walls are dark brown panel so I painted my drop cieling acoustic tiles choc brown. It made an enourmous difference. I noticed your walls are white you should consider painting them a dark color to blend with your curtains, carpet and chairs etc. maybe a dark brown would look nice or hunter green?


    bob
     
  16. BobRoulier

    BobRoulier Second Unit

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    Earl you have a pm


    Bob
     
  17. EarlR

    EarlR Stunt Coordinator

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    Hi Bob,
    Thanks for the comments on my H/T. The walls are actually dark gray, the camera flash made them look much brighter. I have made several changes since I took those pictures, just haven’t gotten around to taking any new ones.

    Earl
     
  18. BobRoulier

    BobRoulier Second Unit

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    Earl, you shure have some nice gear there! I bet those speakers sound great with those extreme dacs[​IMG]


    Bob
     
  19. Scott Oliver

    Scott Oliver Screenwriter

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    Did any of you Theta owners notice Neil's response in the latest Stereophile that they are fed up with waiting on the big boys to approve an industry standard digital connection and our going to start implementing their own with the Compli player which will be compatible both with the new DAC and both processors. I am glad to see them finallly just go this route, snd hopefully they implement the connection in the Carmen and David players as well. I once had the chance to compare an original Carmen to my Sony S7000 and it punked the Sony, easily in audio, slightly in video but I using S-vidoe on the Carmen and component on the Sony. Look forward to the day I can own one of their players.

    Secondly, has anyone purchased the digital outs on their processor, and used the processor with a digital input and then send out the signal to an outboard DAC after crossovers and volume have been altered. I originally didn't buy mine this way, but I think I am going to go this route when I do upgrade my processor. The ability to have my music and movies tied together through some sweet DAC like the Generation VIII is very appealing and for me makes the unit impossible to become obsolete. In particular for me since I only run a 2.1 system. What are other's thoughts on doing this?
     
  20. BrianAe

    BrianAe Second Unit

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    Earl, amazing theater. Can you explain the rear center channel to me? Do all three speakers on the back wall play the rear surround?
     

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