BobRoulier
Second Unit
- Joined
- Mar 16, 2002
- Messages
- 347
Ok so I know this seems like a bit much but after trading my warranty replacement 49txi for a Theta Casablanca (used private owner). The Theta was damaged in shipping the transformers were nearly ripped off the board among other things. So Theta rebuilt the unit and sent it to me. Lots of issues with it,shipping the unit back Theta paid for 2nd day air from mass to Ca. went through the unit again and sent it back to me overnight express. The unit still had issues, I turned on the unit and the sound level was on 0 and the sound was as loud as it go only on my left surround needless to say It scared the sh*t out of me. I unpluged it and called Theta immediately very upset. The man I have been dealing with told me to pack it up and they would pick it up and this time the unit was going to be decomisioned, he said they should have done that after it was damaged. So they are replacing that unit with a factory reference piece CB1 and for my inconvenience they offered to upgrade me to a Casablanca 3 for a price so low that I cant mention how much I have had two companies so far with amazing customer service and I have been fortunate enough to be on the receiving end of some great luck
I never imagined that I would ever own a Casablanca 1 never mind a Casablanca 3 and for roughly the retail price of my old 49tx
Theta is burning in my unit this weekend and going through final nspection and they are overnighting the unit to me Monday
Bob
I never imagined that I would ever own a Casablanca 1 never mind a Casablanca 3 and for roughly the retail price of my old 49tx
Theta is burning in my unit this weekend and going through final nspection and they are overnighting the unit to me Monday
Bob