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Employee may never make large purchase from Best Buy again

Discussion in 'After Hours Lounge (Off Topic)' started by Andrew Grall, Jul 5, 2001.

  1. Scott Merryfield

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    Andrew,
    This is truly an amazing tale. Your experience has convinced me to never purchase an item from Best Buy that I cannot walk out of the store with. I am really glad that I decided to avoid Best Buy when I purchased our Toshiba 56H80 in December (Walter's Appliance handled things very well and I also bought the set for about $750 less than at Best Buy).
    On the bright side, at least you finally received the TV. Enjoy your new HT addition. You certainly earned it!
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    AFI 100 Films to watch: 40 -> 7
     
  2. Tony Davi

    Tony Davi New Member

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    Time and Sanity are a more valuable commodity than a couple hundred bucks. I got screwed for $400 from one of these 6 month same as cash deals from Cambridge Sound Works. Those a##holes. But when I let it go and just paid those jerks I felt a calm that I hadn't felt since my ordeal started. I guess I'm non-confrontational. I bought a 65" online; got a great price and Mayflower moving company delivered it with no problem. I was glad to give those guys a nice tip. Why don'tcha play tag with them and tell them you're not happy and have them come get it back. Then do a price scan of online prices and get a TV that won't remind you of Worst Buy every time you look at it.
    Turn on the SCUM...Best Buy! [​IMG]
     
  3. Joseph Kim

    Joseph Kim Active Member

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    Andrew,
    sorry to hear about all the shit you went through, but your story was entertaining [​IMG].
    joe
    [Edited last by Joseph Kim on August 12, 2001 at 06:12 PM]
     
  4. Andrew Grall

    Andrew Grall Well-Known Member

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    Just a minor update...
    2 weeks, and I have heard nothing of my letters to the CEO or district manager. I guess I should send letters to the local BBB and the Michigan Attorney General too...
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  5. Joe_C

    Joe_C Well-Known Member

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  6. Andrew Grall

    Andrew Grall Well-Known Member

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    This needs to be resurrected to warn others about making large purchases (or any purchases) from Best Buy.
    As an update, I never received ANY response from the district manager or the CEO. I guess I really didn't expect anything though...
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  7. Mike~Sileck

    Mike~Sileck Well-Known Member

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    Did you ever send letters to the AG or BBB?
     
  8. Andrew Grall

    Andrew Grall Well-Known Member

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    You know... By the time my life settled down with my new job and everything, I felt it was too late to send those letters. I had waited for quite some time hoping for some kind of response from the district manager or Best Buy corporate. No luck there...

    In retrospect, I really wish I had. But I doubt it would have changed anything...
     
  9. Nick Poole

    Nick Poole New Member

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    Hey I know this was 10 years ago, but I was just wondering how in the world You posted this story 2.5 hrs before it was over? POst date 7/5/2001 @ 11:53 AM called BB in the story on 7/5/2001 @ 2:05 PM ?? lol details
     
  10. David Norman

    David Norman Premium
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    I'm not sure Andrew is still around since he hasn't posted under that ID in almost 3 years. The OP date for me reads 2:53pm so I'm assuming the forum adjusts their time based on
    your Time zone registered in your profile. I'm guessing that makes you are Pacific Daylight Time.
    I do sort of remember bits of this thread from long ago and b/c of it I shifted several purchases to
    other stores even paying a slight premium -- AV Systems and Sound System locally before Tweeter bought them and eventually folded plus my closest Circuit City was run by very good people until
    very late in their lifespan. Unfortunately all those other stores are now gone and Best Buy stands alone. The fact that I was around not only then but actually a few years before makes me a little
    sad -- I think my original profile name was lost in an email switch since I'm pretty sure I was on this forum during its first year.
     
  11. RobertR

    RobertR Well-Known Member

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    Reading this ancient thread makes me shake my head, because I bought a 65" plasma from BB in January. It was delivered to my home with no fuss, no muss.
     
  12. bbyperson

    bbyperson New Member

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    I know i am way late BUT i dont believe you should say best buy is the awful business because you had a bad experience there once!! I work there and will say there are a few employees that might not have it all together but there are also others that are AWESOME! At our store from what i see most customers leave angry because they didnt get to return something that they broke or is three, four months out of return policy and in that case its the customers fault NOT best buy. I see lots and lots of happy customers everyday saying they are glad they came to best buy. I also know a few by name because how loyal they are. And where else would you go for your tvs, computers, and washers?? walmart?? walmart has by far the worst customer service i have ever seen and with stuff even if you know they have a service plan on it and you want it, you have to keep up with that receipt saying you bought or you just wasted your money. So people think about what your saying before you try bashing best buy. Is the problem YOU or is it best buy.
     
  13. MexicanJohn

    MexicanJohn New Member

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    I use to work for that company as a geek squad agent and they are so unorganized. they had computers there that were well past their estimated repair date.
    the laptops that needed to go out were still in the cage.
    the returned laptops were still in the box.
    no customer contact was ever done.
    the techs in the front pretty much lied to the customer when they asked for a status update.
    and the preferred repair was just a wipe and reformat.
    all in all that company is crap.
    they need to revamp and crack down on how they do their processes.
    Soo freaking unorganized!
     

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