Been trying to get my BILL fixed this past 2 months. They are charging for 2 boxes,never had more then one,also modem,& install fee for replacement box. Told would be no charge! Now I am trying to change to just internet service. Will get by with NetFlix,Hulu & Amazon Prime. Was told I could get a pkg. price of $99.00, but when I asked what that included she said I need to call back Mon. 3/31???. All I would suggest to all is look at your bill carefully.