Has any Canadians received their replacement discs from Warners Superman Set ??

Discussion in 'DVD' started by widescreenforever, Jan 9, 2007.

  1. widescreenforever

    widescreenforever Stunt Coordinator

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    Has any Canadians received their mailers yet from Warners ?--for the disc blunder because after waiting 5 weeks I got back to the 1 800 number ( third time), and this time was told that Warner Bros Canada was not doing the same phone in as the US is. What !!!!

    I then given a 1-877-832-9959 number and that number then gave me an email address ( warner@unigistix.com) as well as a fax number to be used by Canadian replacement orders .

    it is the only number so if its busy you have to redial again and again and again,, no wait times as the 1 800 has numerous lines..

    Now I am reading on amazon.ca that even if you register on that email address, a week can go by with no follow thru from that
    warner@unigistix.com email address.

    Looks like I'm going to have to go thru Warners home video head office here in Vancouver.
    Sheeshh..... what an ordeal ..
     
  2. widescreenforever

    widescreenforever Stunt Coordinator

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    -----------( okay got the scoop today from Warner Home Video Sales dept.: ) ---------

    For Superman customers living in Canada, you need to follow the instructions at 1-877-832-9959.

    This problem was not anticipated and it has taken a while to get all the correct components
    together for a proper exchange.

    warner@unigistix.com now has the pre-paid mailers and corrected product in their possession and are
    ready to start moving on the exchanges.

    They hope to have all the requests for pre-paid envelopes sent out by the end of this week (Jan. 12, 2007)
    The exchange program will go on for a while as not all customers who bought product were immediately
    aware of the problem.

    We are sorry for the delay in this and any other problems you may have encountered.

    Customer Service
    Warner Bros. Entertainment Canada Inc.
     
  3. JoePassmore

    JoePassmore Stunt Coordinator

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    Hey, thanks for the info! I'll update the sticky thread with this info.

    Thanks again.
     
  4. Johnny Jr.

    Johnny Jr. Stunt Coordinator

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    I already have a confirmation number with Warner in the states. I just emailed the address you posted and sent in my name with my shipping information. Should I call as well? I am getting a bit tired of calling and re-setting up my info everytime.
     
  5. JoePassmore

    JoePassmore Stunt Coordinator

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    I would. Though I'm not certain, I wouldn't be surprised if Warner in the U.S. instructed whoever's handling the replacement to disregard Canadian requests since we now have our own process to go through. I called and gave my info back on December 20th to the U.S. number and still haven't received even my mailer yet, so I think it's a good bet I won't be.

    If you call the number above all they tell you is to email the address above or fax in your info, so you won't have to wait on hold for an operator or anything. In fact, now you don't have to call at all...just email your info to the address.
     
  6. Fabien Renelli

    Fabien Renelli Stunt Coordinator

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    Great news !
     
  7. widescreenforever

    widescreenforever Stunt Coordinator

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    Well that's just it,, I got my confirmation number back on December 3rd 06,, and like I said in my post ; after 5 weeks of waiting I was told that the USA was not honoriong Canadian confirmations and you now have to 're-register' or 'email your request' in to the address I've given.
     
  8. Johnny Jr.

    Johnny Jr. Stunt Coordinator

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    Well even if this process has been incredibly sloppy this side of the border, hopefully this is the final step to finally getting replacements.
     
  9. Russell G

    Russell G Fake Shemp
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    thanks for this!!1

    I've been wondering about when I would be getting the envelopes from the yanks!!

    I emailed, and also asked about the "Tom & Jerry" sets. I'm yet to get the replacement envelopes for those either.
     
  10. Joseph J.D

    Joseph J.D Cinematographer

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    Looks like the email for Canadian replacements does work. I just received my prepaid mailer today (no discs though). They spelled my last name wrong despite it being typed by email but that's okay. Going to send it off with both discs tommorrow morning. [​IMG] It's heading for a Brampton, Ontario address.

    I guess the end is finally in sight after all.....
     
  11. widescreenforever

    widescreenforever Stunt Coordinator

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    Well that's great news !!,, You are the first one that I know of to have reported this. I'm still waiting for my mailers, and I was the one who posted this news last week.,
    Maybe cause I live on the West coast I have to wait longer for the mule train to come thru the mountains...
     
  12. Joseph J.D

    Joseph J.D Cinematographer

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    It helps that I live only a couple of kilometres south of Brampton. The mules move a little bit faster around these parts. [​IMG]

    I'm sure you'll receive yours in the next day or so.....
     
  13. Jean Paul Villeneuve

    Jean Paul Villeneuve Second Unit

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    I received my mailer this morning and shipped the discs back today. I'm in Cornwall, ON.
     
  14. widescreenforever

    widescreenforever Stunt Coordinator

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    still waiting..........
     
  15. Russell G

    Russell G Fake Shemp
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    mine just arrived. I emailed on the 12th. I'm in Edmonton.

    On the email, I asked about the T&J exchange, I haven't heard anything on that yet.
     
  16. Joseph J.D

    Joseph J.D Cinematographer

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    Odd....I received a second mailer from Warner Canada - this time with my name spelled correctly as I entered on the email to them. I guess the mailer that arrived earlier (with the spelling error) was from information that Warner USA passed along from the phonecall I made a month ago.

    I guess that means a lot of Canadians on the HTF are gonna get two mailers then. [​IMG]
     
  17. widescreenforever

    widescreenforever Stunt Coordinator

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    sure hope so,, still waiting ..
     
  18. Joseph J.D

    Joseph J.D Cinematographer

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    Got my replacement discs today! My wait is over......hope everyone else gets theirs soon. Gonna watch Superman 3 and sample a bit of S1 tonight. [​IMG]

    They came in white paper sleeves packaged in a bubble mailer envelope. Nothing else inside.
     
  19. LorenzoL

    LorenzoL Second Unit

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    I received my mailers on Monday, 01/22/07. I will be mailing them my discs back tomorrow 01/25/07 and hope to get them soon.
     
  20. Jean Paul Villeneuve

    Jean Paul Villeneuve Second Unit

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    I also received my discs today. [​IMG]
     

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