David Broome
Stunt Coordinator
- Joined
- Jun 2, 2001
- Messages
- 226
Just wanted everyone to know I had an extremely good experience with Microsoft when my XBox failed.
Last Monday (5:30 in the afternoon) I went to turn on the XBox, and it wouldn't come on. Called Cutomer Care, and Austin registered my XBox, and overnighted me a return box. It arrived Wednesday. I packed up the XBox and followed the instructions to have it picked up. Airborn Express picked it up that afternoon. I got an email Thursday saying that they had received and an email Friday saying they had fixed it. When I got back home sunday from a short trip, it was on my front door step. They quoted me 7-10 business days to get it fixed and sent back, but in fact they did it in 4 for the entire process.
They did all this free of charge even though I bought it back in November which is way more than 90 days ago.
Yes, I was miffed the power supply died, but I'm grown up enough to know that kind of stuff happens every now and then, and have nothing but high praise for the way this was handled by them...
Last Monday (5:30 in the afternoon) I went to turn on the XBox, and it wouldn't come on. Called Cutomer Care, and Austin registered my XBox, and overnighted me a return box. It arrived Wednesday. I packed up the XBox and followed the instructions to have it picked up. Airborn Express picked it up that afternoon. I got an email Thursday saying that they had received and an email Friday saying they had fixed it. When I got back home sunday from a short trip, it was on my front door step. They quoted me 7-10 business days to get it fixed and sent back, but in fact they did it in 4 for the entire process.
They did all this free of charge even though I bought it back in November which is way more than 90 days ago.
Yes, I was miffed the power supply died, but I'm grown up enough to know that kind of stuff happens every now and then, and have nothing but high praise for the way this was handled by them...