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  1. Tom_Mack

    What do you consider good repair support time from your dealer?

    Well, my receiver was finally looked at yesterday! I got a message on my answering machine and was told to call back with more information to help them find the problem because everything seems OK to them. I called back 10 minutes after they called me and left a message to call me back. I...
  2. Tom_Mack

    What do you consider good repair support time from your dealer?

    I think part of my aggravation is due to my expectation of being able to get a status on my unit other than "its still out". I expect within a day or two to be able to hear at least a diagnosis of the problem and what they are doing to solve it. "We are waiting for parts A, B, and C so that we...
  3. Tom_Mack

    What do you consider good repair support time from your dealer?

    I'm not sure which is the best forum to put this under, but because it involves my receiver I posted it here.... I brought in a Denon 3802 (2 months) old into Tweeter to have it checked out (audible hiss/dull mid to upper range). This was on Thursday April 11. I was told that it was going to...
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