I'm not sure which is the best forum to put this under, but because it involves my receiver I posted it here.... I brought in a Denon 3802 (2 months) old into Tweeter to have it checked out (audible hiss/dull mid to upper range). This was on Thursday April 11. I was told that it was going to Tweeter's repair depot the next Tuesday. Keep in mind that the repair depot is actually about 1/4 mile away from the store in King of Prussia, PA. I was told that once it got to the repair team, it would be looked at immediately and I would be told what the problem was (or if there was actually a problem). If there was a problem, I would be given a new receiver to replace the other. Well, now it is April 30 and as far as I can tell the receiver hasn't been looked at yet! After a week in the King of Prussia repair depot, it was sent to New York (American Radio I think...) because Tweeter techs don't repair Denons anymore!?! Because the repair company in New York isn't a Tweeter company, Tweeter can't get a status on the receiver and therefore can only tell me that it will be up to 4 weeks more! Tweeter will only give me a replacement receiver if they know the other has a problem! If I could return the receiver and get my money back I would because I went to a local shop so that I could have convenient access for my repairs. My other dealing in equipment in the area have been through the Hi-Fi House. I had some problems with Hi-Fi salesman, but their repair has always been top notch! I brought a Paradigm sub in the other day and the guy fixed it right there in front of me! That's what I call great service! The other time I dealt with Hi-fi was a receiver problem and they kept me informed each step of the way on its status. What do you expect from your Home Theater dealer's repair support? Would you consider the Tweeter example above acceptable???? Is there anything I can do?