Jump to content



Sign up for a free account to remove the pop-up ads

Signing up for an account is fast and free. As a member you can join in the conversation, enter contests and remove the pop-up ads that guests get. Click here to create your free account.

Photo
- - - - -

I just ordered a Denon DVD-3800 DVD-Audio player!


This topic has been archived. This means that you cannot reply to this topic.
62 replies to this topic

#1 of 63 OFFLINE   KeithH

KeithH

    Lead Actor



  • 9,427 posts
  • Join Date: Mar 28 2000

Posted March 25 2003 - 11:04 AM

The upgrade bug bit me! I hadn't bought a new component since April of last year, but the abstinence (Posted Image ) ended today. Over my lunch hour, I wandered into a Tweeter store to check out the Denon DVD-3800 DVD-Audio player, a component I have had my eye on for awhile now. I was all ready to buy one, but Tweeter had no sealed units. The salesman checked the computer system and told me there were no sealed units in the entire chain because the player is being phased out. He then offered me the demo unit for $1080 (10% off).

I pondered the purchase of the demo unit for awhile, but passed on it. Unfortunately, Tweeter did not have the box (though they had the owner's manual and remote). Also, as a demo unit, it had fingerprints on the front panel, which is a pet peeve of mine, especially when it comes to expensive components. Futhermore, the unit was turned on and felt quite hot to the touch. It was on a shelf mounted on the wall, so there was no breathing room in the back, and there was limited headspace. I was concerned about the future of a component that was probably running for hours each day while sitting in an enclosed space. This was just all wrong for me.

In the end, I bit the bullet and paid full price for the '3800 through Crutchfield. I should have it by Thursday or Friday. It will replace a Technics DVD-A10. I realize the the Denon '2900 univeral player will be out in the coming months for less money than the '3800, but I was not looking for SACD. I have plenty of SACD players. Posted Image Rather, I was simply looking to upgrade my DVD-Audio player. Also, I love the build quality of the '3800 and was afraid that the '2900 might not be as well endowed in this department. Although I am not looking to use the '3800 much for CD playback (perhaps its performance with CDs will surprise me), I like the fact that it has HDCD decoding capability. That suggests that Denon put some serious thought into the design of the audio section. I know the '2900 will not offer HDCD.

I will post some initial thoughts on the '3800 as soon as possible. I can't wait to give this thing a whirl. Posted Image

For those who own or are familiar with the '3800, how do I determine whether I have one with the chroma-bug "fix" (firmware upgrade)? I will not be using the player for movies too often, but I would like to have the fix installed. Thanks in advance.
My:
Main Stereo and HT Systems ;
Second Stereo System ;
Equipment List ; DVDs, SACDs, and more ;
Planned Upgrades and Additions "You know, the tomato never took off as a handfruit."- George Costanza

#2 of 63 OFFLINE   MikeSRC

MikeSRC

    Second Unit



  • 369 posts
  • Join Date: Jul 19 2002

Posted March 25 2003 - 11:29 AM

Congrats on your purchase Keith. I think you'll like it if it has the latest updates. Besides the firmware update, the newer ones are supposed to have a fix for some laser pickup problems. Check this page for more info: http://www.geocities.com/denon3800/

Some additional info. According to Denon Jeff serial numbers starting with 210, 211, 212 and so on have the new lasers. If yours starts with "3", even better. Since the chroma bug problem is even older, I believe all the new players have the fix.
Enjoy!

Mike
SurfRemoteControl.com
SurfAudioVideo.com

#3 of 63 ONLINE   dpippel

dpippel

    Producer



  • 3,258 posts
  • Join Date: Feb 24 2000
  • Real Name:Doug

Posted March 25 2003 - 11:59 AM

Keith - Don't mean to burst your bubble, but as of 3 weeks ago the only 3800s that Crutchfield had in stock were manufactured in September 2002. All of them. This means that they have the chroma bug firmware fix but not the corrected laser pickup. I purchased from them about 6 weeks ago, got a 9/02 build, and was hanging onto my unit in hopes that they'd get in some more recent stock so I could do an exchange. My sales rep called 2 weeks ago to inform me that they would not get any more in and that the September builds were it. He even called their Denon rep and couldn't make any headway. I ended up returning mine (which was exhibiting some of the skipping and freezing problems) for a refund and grabbed a December 2002 build 3800 from a local Tweeter.

All that said, the 3800 *is* a fantastic player. I love mine. Perhaps Crutchfield has corrected their stock situation. I'll keep my fingers crossed for you.

Careful man, there's a beverage here!


#4 of 63 OFFLINE   KeithH

KeithH

    Lead Actor



  • 9,427 posts
  • Join Date: Mar 28 2000

Posted March 25 2003 - 12:03 PM

Mike, thanks for the information. I had read about the laser pick-up problem awhile back. The first thing I will do when the '3800 arrives is check the serial number. On the one hand, Crutchfield being a large mail-order dealer might have received a huge shipment of '3800s when it was first released, so they might be sitting on older units. On the other hand, they move a lot of components, so they might be continually receiving new merchandise and might have received the upgraded versions at some point. I can worry about it for a few days until mine arrives. Posted Image
My:
Main Stereo and HT Systems ;
Second Stereo System ;
Equipment List ; DVDs, SACDs, and more ;
Planned Upgrades and Additions "You know, the tomato never took off as a handfruit."- George Costanza

#5 of 63 OFFLINE   KeithH

KeithH

    Lead Actor



  • 9,427 posts
  • Join Date: Mar 28 2000

Posted March 25 2003 - 12:08 PM

Doug, thanks. That's bad news for sure. I'll post what I receive.
My:
Main Stereo and HT Systems ;
Second Stereo System ;
Equipment List ; DVDs, SACDs, and more ;
Planned Upgrades and Additions "You know, the tomato never took off as a handfruit."- George Costanza

#6 of 63 OFFLINE   KeithH

KeithH

    Lead Actor



  • 9,427 posts
  • Join Date: Mar 28 2000

Posted March 25 2003 - 12:28 PM

O.K., I just called Crutchfield and was patched through to their tech. support line. The person I spoke with said he did have some information from Denon regarding serial numbers of bad units (chroma bug and laser pick-up problem). He checked with a stock person who told him that all '3800s they currently have fall outside the bad serial number range. In other words, he claims that all units they have in stock have the fixes in place. I hope he is correct, despite what Doug said. I'll know within a couple of days. I'm just hoping that Crutchfield is really on top of things and would not hold onto bad stock.
My:
Main Stereo and HT Systems ;
Second Stereo System ;
Equipment List ; DVDs, SACDs, and more ;
Planned Upgrades and Additions "You know, the tomato never took off as a handfruit."- George Costanza

#7 of 63 OFFLINE   J.C. Hall

J.C. Hall

    Extra



  • 21 posts
  • Join Date: Mar 20 1999

Posted March 25 2003 - 08:50 PM

Just to make you feel better about your purchase from Crutchfield I'll add the following. I received my 3800 from them two weeks ago and its build date was Dec 02. No problems at all so far. Best picture I've seen yet or at least compared to my RP-91 and Sony 9000es. Hope this makes you feel better.

J.C.

#8 of 63 OFFLINE   KeithH

KeithH

    Lead Actor



  • 9,427 posts
  • Join Date: Mar 28 2000

Posted March 25 2003 - 10:34 PM

J.C., that certainly makes me feel better. Thanks! I just tracked my shipment online, and the '3800 will arrive today! Crutchfield is amazing. I ordered the player yesterday at about 4:15 p.m. According to crutchfield.com, it shipped yesterday at 4:41 p.m. UPS tracking says it will arrive today. Granted, Crutchfield is in Virginia and I am in Delaware, so I'm not that far away, but I figured the player would arrive tomorrow or Friday. Now I just hope to get a December '02 unit.
My:
Main Stereo and HT Systems ;
Second Stereo System ;
Equipment List ; DVDs, SACDs, and more ;
Planned Upgrades and Additions "You know, the tomato never took off as a handfruit."- George Costanza

#9 of 63 OFFLINE   TanD

TanD

    Stunt Coordinator



  • 107 posts
  • Join Date: Sep 12 2001

Posted March 25 2003 - 11:15 PM

Keith

In case you didn't read this tips for setting up the 3800 for DVD-A

http://www.usa.denon......TUP TIPS.pdf

you must set it up acordingly for DVD-A to work properly, otherwise you won't be able to hear multichannel at all.

when i get my 3800 back in July that tips is not including or in the manual. May be it is included now.

Tan

#10 of 63 OFFLINE   KeithH

KeithH

    Lead Actor



  • 9,427 posts
  • Join Date: Mar 28 2000

Posted March 25 2003 - 11:23 PM

Tan, thanks for the tip. I will print out that .pdf and clip it to the owner's manual if that part was left out. Thanks again.
My:
Main Stereo and HT Systems ;
Second Stereo System ;
Equipment List ; DVDs, SACDs, and more ;
Planned Upgrades and Additions "You know, the tomato never took off as a handfruit."- George Costanza

#11 of 63 ONLINE   dpippel

dpippel

    Producer



  • 3,258 posts
  • Join Date: Feb 24 2000
  • Real Name:Doug

Posted March 25 2003 - 11:46 PM

Looks like J.C. has some good news for you Keith. Cool! Hopefully you'll get a 212 serial number. I'm wondering why my Crutchfield sales rep told me what he did, as it cost them a sale. He knew his stuff and worked on the problem for a couple of weeks with both Denon and his own purchasing department before giving me the "bad" news.

Well, I'm happy to hear that you'll probably be getting a good 3800. It's a wonderful player. Let us know how it works out for you.

Careful man, there's a beverage here!


#12 of 63 OFFLINE   TanD

TanD

    Stunt Coordinator



  • 107 posts
  • Join Date: Sep 12 2001

Posted March 25 2003 - 11:53 PM

Keith, no problem,

one more tips, if you have some dvd other than region 1, and you want to use it with the 3800, download the firmware from http://www.geocities.com/denon3800/ to make it multiregion and pal progressive (the firmware origional for other region than 1). But i know it can be used with a U.S 3800. That's what i am using.

if you want let me know i can send you the original firmware (just in case you want to go back, or for warranty work), and the multiregion firmware.

I have been going back and forth between firmware to test it out to see it doesn't mess up any thing for the U.S machine and finally leave it with multiregion.

#13 of 63 OFFLINE   Sach

Sach

    Stunt Coordinator



  • 70 posts
  • Join Date: Aug 25 2002

Posted March 26 2003 - 02:35 AM

Quote:
one more tips, if you have some dvd other than region 1, and you want to use it with the 3800, download the firmware from http://www.geocities.com/denon3800/ to make it multiregion and pal progressive (the firmware origional for other region than 1). But i know it can be used with a U.S 3800. That's what i am using.


Tan, so you are saying that you have it on your US Denon 3800 and have no problems at all? I guess that's great. In your previous post you said that you bought the unit in July.

Mine is a December 02 build (the latest I suppose) - excellent unit - been using for 3 months now, absolutely flawless - picture quality the best I have seen so far. Mine has the following firmware:

Default Firmware Levels (Newer Region 2 Hardware): ESS A30N, DRV 6193-2, ESS 6134-4, PANEL 6093-2

so if I apply this PAL and region free firmware, there should be now problem? Also do you have this original firmware to revert back to?
thanks

#14 of 63 OFFLINE   TanD

TanD

    Stunt Coordinator



  • 107 posts
  • Join Date: Sep 12 2001

Posted March 26 2003 - 03:13 AM

Quote:
Default Firmware Levels (Newer Region 2 Hardware): ESS A30N, DRV 6193-2, ESS 6134-4, PANEL 6093-2


Sach, what region do you actually have? 1 or 2.

i don't think region 1 has that firmware. may be i am wrong.

#15 of 63 OFFLINE   TanD

TanD

    Stunt Coordinator



  • 107 posts
  • Join Date: Sep 12 2001

Posted March 26 2003 - 03:20 AM

Procedure to check the firmware.

1. Power the unit off.

2. While pressing together the "Play" and "Open/Close" buttons, press "Power".

3. In the display you will see the Play and Pause symbols.

4. Now, using the remote control, press the "Display" button. Pressing DISPLAY on the
remote will show the ESS version.

4. Now, using the remote control, press the "Menu" button. With each press of the button,
you will scroll thru the different versions of the the unit. First is the "DRV", followed
by the "ESS" and finally the "Panel".

Using the front panel button, power the unit off to return to normal operation.

#16 of 63 OFFLINE   Sach

Sach

    Stunt Coordinator



  • 70 posts
  • Join Date: Aug 25 2002

Posted March 26 2003 - 03:35 AM

I have the Region 1 player, and that's the firmware I have.

#17 of 63 OFFLINE   TanD

TanD

    Stunt Coordinator



  • 107 posts
  • Join Date: Sep 12 2001

Posted March 26 2003 - 03:50 AM

Sach, you have a newer firmware than my original, but the multiregion firmware should work.

read this for more info the title is for Non-US, but it is actually for U.S. also

http://www.avsforum.....hreadid=179003

#18 of 63 OFFLINE   Justin Lane

Justin Lane

    Screenwriter



  • 2,149 posts
  • Join Date: Jan 18 2000

Posted March 26 2003 - 05:48 AM

Very nice purchase Keith. I can't wait to hear your thoughts on this unit. Let us know how the DVD-A performance compares to your older Technics.

J

#19 of 63 OFFLINE   Ted Lee

Ted Lee

    Lead Actor



  • 8,399 posts
  • Join Date: May 08 2001

Posted March 26 2003 - 06:39 AM

congrats keith!

color me green with jealousy!
 

#20 of 63 OFFLINE   KeithH

KeithH

    Lead Actor



  • 9,427 posts
  • Join Date: Mar 28 2000

Posted March 26 2003 - 10:45 AM

Thanks for all the helpful information and the kind words, everyone.

The '3800 arrived today, and I have bad news. The build date is September 2002, and the serial number starts with 209. I have set up the player for stereo playback (just RCA cables to a pair of front-speaker analog outputs) and I connected a video cable to help with DVD-Audio playback. I'll get to surround sound later. So far, I am having no problems with the player. I've played portions of a CD-R, a DVD-Audio disc, and a DVD-Video disc. The picture looks great, and the audio is just fine.

Here is the $64,000,000 question. For those of you who experienced laser problems with the '3800, how quickly did the problems arise? I am wondering if the problems arose immediately or some time after purchase.

I have spoken to folks in the the Technical Support department at Crutchfield twice. Both times, they claimed that the information they have from Denon says that bad units (chroma bug and laser problem) are those with a serial number having the last four digits of 1935 or below. That doesn't make sense to me. Anyway, the last four digits of my serial number are greater than 1935.

All I can do for now is continue to try out my player and hope for the best.
My:
Main Stereo and HT Systems ;
Second Stereo System ;
Equipment List ; DVDs, SACDs, and more ;
Planned Upgrades and Additions "You know, the tomato never took off as a handfruit."- George Costanza





Forum Nav Content I Follow