Max Taxable
Xenforo Addon Developer
- Joined
- Dec 22, 2020
- Messages
- 73
- Real Name
- James
It all started three weeks ago, and was solved finally, four days ago now. I must tell you all about it. Long post to please bear with me.
I have Suddenlink cable and have had for going on 15 years now and with nary a problem. Oh, I've gone through a couple of set-top boxes but that's all. No outages or other such issues. Meanwhile on local facebook groups I'm constantly reading about people and their problems with the service, feeling fortunate not to be among them. Then the goofiest thing started happening.
For several nights in a row, starting shortly after dark, I can get no TV channels! Internet is fine, but not getting reception usually starting with the higher tier channels but then like a virus, eventually it's all of them. Meanwhile on my antenna I am still getting my 34 channels there, crystal clear. So it's not storms or some kind of network outage causing it. And then as if like clockwork, around 1:30am or so everything comes back on and all is fine.
Well, during the sixth night of this I finally decided to report it. I went into their chat feature on their website because I'd read this is how to get faster and better service from them. The chat went pretty well, the tech listened and wasn't having me check my wires or connections, or my inside coax. Wasn't trying to blame me, by default like you often see. He seemed to be competent but could not answer my question, why is this only happening at night. Anyhow after some time he told me to reboot the box and all should be good. I did, and it was. He said my memory had been scrambled and he'd reconfigured my box. End of chat.
I should have noted the time, however as the next night here we go again, shortly after dark I am losing my channels until finally, no reception. I'm back in chat and I notice the prior chat had ended at guess what? - 1:45am. Right when this thing self-fixes anyway.
This next tech was just a total idjit. Wanted me to check my connections, my wires, my indoor coax. And I'm like, "what, these things get tired at night and wanna take a nap? This stuff works perfectly ALL day and only starts this problem at NIGHT. The cables and wires are not suddenly unionized and in fact don't even know it's dark out!" Couldn't get anything but nonsense out of this guy, noticed the time was now 1:30, and waited for sure enough, the thing fixed itself. I informed this "tech" of this fact, and closed the chat.
Next night, same thing. Like clockwork, soon after dark I start losing channels. Good thing I wear very short hair or I would have been pulling it out. I wait and don't go back in the chat for this incident. Just satisfied myself watching TV over the antenna. Sure enough, shortly after 1: 30, I have my cable channels back.
Next day I get back in chat before the channels disappear, and explain this all to yet another tech, who says I should just switch out the box. Again I am thinking, "what, the box gets tired at night and wants to take a nap?" But, I comply. Next day during their business hours, I go and switch out the box. That night? Around 7:30? Boom. Channel reception erodes then disappears. (More in next post.)
I have Suddenlink cable and have had for going on 15 years now and with nary a problem. Oh, I've gone through a couple of set-top boxes but that's all. No outages or other such issues. Meanwhile on local facebook groups I'm constantly reading about people and their problems with the service, feeling fortunate not to be among them. Then the goofiest thing started happening.
For several nights in a row, starting shortly after dark, I can get no TV channels! Internet is fine, but not getting reception usually starting with the higher tier channels but then like a virus, eventually it's all of them. Meanwhile on my antenna I am still getting my 34 channels there, crystal clear. So it's not storms or some kind of network outage causing it. And then as if like clockwork, around 1:30am or so everything comes back on and all is fine.
Well, during the sixth night of this I finally decided to report it. I went into their chat feature on their website because I'd read this is how to get faster and better service from them. The chat went pretty well, the tech listened and wasn't having me check my wires or connections, or my inside coax. Wasn't trying to blame me, by default like you often see. He seemed to be competent but could not answer my question, why is this only happening at night. Anyhow after some time he told me to reboot the box and all should be good. I did, and it was. He said my memory had been scrambled and he'd reconfigured my box. End of chat.
I should have noted the time, however as the next night here we go again, shortly after dark I am losing my channels until finally, no reception. I'm back in chat and I notice the prior chat had ended at guess what? - 1:45am. Right when this thing self-fixes anyway.
This next tech was just a total idjit. Wanted me to check my connections, my wires, my indoor coax. And I'm like, "what, these things get tired at night and wanna take a nap? This stuff works perfectly ALL day and only starts this problem at NIGHT. The cables and wires are not suddenly unionized and in fact don't even know it's dark out!" Couldn't get anything but nonsense out of this guy, noticed the time was now 1:30, and waited for sure enough, the thing fixed itself. I informed this "tech" of this fact, and closed the chat.
Next night, same thing. Like clockwork, soon after dark I start losing channels. Good thing I wear very short hair or I would have been pulling it out. I wait and don't go back in the chat for this incident. Just satisfied myself watching TV over the antenna. Sure enough, shortly after 1: 30, I have my cable channels back.
Next day I get back in chat before the channels disappear, and explain this all to yet another tech, who says I should just switch out the box. Again I am thinking, "what, the box gets tired at night and wants to take a nap?" But, I comply. Next day during their business hours, I go and switch out the box. That night? Around 7:30? Boom. Channel reception erodes then disappears. (More in next post.)