Important infor for recent DaLite screen owners

Discussion in 'Displays' started by Eric_L, Jun 6, 2003.

  1. Eric_L

    Eric_L Screenwriter

    Joined:
    Nov 2, 2002
    Messages:
    1,994
    Likes Received:
    1
    Last November I bought a 96" X 72" DaLite High Contrast Matte White electric retractable screen (non-tensioned) I was assured by a DaLite rep that at that size tensionsing would not be required.

    About two months ago I noticed slight warping that has become gradually worse since then. In despair, I phoned DaLite for advice and was informed that on the new High Contrast Matte White (and only that finish) screens apparently there was a chemical problem of some sort that caused screens to warp. The problem has been discovered and resolved on newer HCMW screens.

    They offered to replace mine at their expense with a new one made properly even though the warping is still minimal! They assured me that this is likely the culprit and that a replacement screen would not do this. That was substantially better than the advice I expected to find!

    If you have a new DALITE HC matte white check it for warping, particularly in a 'V' shape. If you see this phone them and describe the problem and the date you purchased it.

    I am very pleased that after six months DaLite is standing by their product 100%.
     
  2. JohnS

    JohnS Producer

    Joined:
    Jan 17, 2001
    Messages:
    4,753
    Likes Received:
    115
    Real Name:
    John Steffens
    is this white only or grey as well??

    I have the High Contrast Cinema Contour(grey) screen coming.
     
  3. Eric_L

    Eric_L Screenwriter

    Joined:
    Nov 2, 2002
    Messages:
    1,994
    Likes Received:
    1
    Sorry for slow response. I was away on vacation.

    It is matte white only, and a few months old at least. They have fixed the problem in more recent screens they say.

    I would watch the screen carefully. It took mine a few months to show. If you have any issues call them for advice. I was very inmpressed by their cooperativeness. Margins on screens must be higher than I thought.
     

Share This Page