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I could rub it in even more, like somehow I found a promo when I ordered Spectrum where they offered a free upgrade to 400Mbps for three years, and price-locked for two years..... but I won't. :P

So does my eero.

Except that the Dell laptops her employer keeps sending her are "business class."

The AMD A8 cpu could be the bottleneck, too (it was considered a mid-range cpu four years ago) , especially on the wired connection (although it is also possible that the ethernet chipset may be half-duplex, too). To use the USB wifi adapter, you will probably have to turn off the internal card...

Two computer brands the Erwin household avoids like the plague (or would that be COVID-19 now?) are HP and Dell for that very reason. I used to service an accounting office that had HP desktops until the power supplies began to fail. Those desktops used a proprietary and under-powered power...

@Mike Frezon Did Spectrum have you power cycle the modem after plugging the laptop in directly? If not, that is why you couldn't get a connection, as the modem keeps its settings to what it's connected to until it gets powered down. You may also need to run ipconfig /renew on the laptop to...