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That's how it's supposed to work. As long as you have the output on 720p resolution, you will never be able to use "normal", as the TV locks it out. I mentioned "fixed", that way you see 4:3 in the proper aspect ratio, while still keeping it on 720p, then not being able to select "normal" on...

That's your problem right there, you are using 720p out, upconverting the DVD; & your TV assumes this is 16:9 and locks out the "normal" mode. If you change the "screen format" from "original" to "fixed", the player will pillarbox 4:3 full frame content, and then you can keep upconverting and...

Who cares if you can't figure out/remember doing it? That's irrelevant to fixing the problem. You have to figure out what state it is in now, if you do, perhaps it will be possible to deduce backwards what happened, perhaps not. The question to answer is what the TV says it's getting in. Hit...

Which model BD player? Most likely you kicked in an upconversion mode on the BD player somehow. If you hit the "display" the TV should tell you what resolution is incoming, 480i/480p/720p/1080i etc. You need to set the BD player back to 480i/480p to get "normal" mode back. There might also...