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Not sure. It was provided by Comcast. It's an older model, but the same model that I used to have in our home before Comcast upgraded ours, and has only been installed for less than a year. They are still using the older models for customers with lower bandwidth -- my Mom only has 75Mbps...

Thanks for the suggestion, Doug. DHCP was not something I had considered. It seems unlikely, but at this point whatever the issue is will probably be unlikely, since I have ruled out the likely causes.

I ran into a strange problem with a Roku Express at my mother's condo, and was wondering if anyone had any ideas about the issue. She has a Roku Express, 1080p display, and a Comcast Xfinity Internet service with a provided cable modem / router / wifi box. All devices are on the same TV stand in...