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Update: I've been exchanging e-mail with Michael Heiss and he has asked me, for a number of legal and ethical reasons, not to post his notes verbatim here on the forum. I fully understand his position and will, of course, respect his wishes. Instead, in order to bring you up to speed, let me...

Each year I make it a point to attend the New Technology Update presented by Michael Heiss of M. Heiss Consulting and I'm not disappointed. This talk is always given to an SRO audience as people cram in to listen to his thoughts on what's out there, what's coming, what's good, what's bad etc. in...