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check also about the so-called "landing pads" These are often slightly rubbery inserts that stick up just a touch so that the disc doesn't actually land on hard plastic. Check that they're there (or not.) If they are there, also check that they're clean (not having picked up any grit.)...

It is possible for a player to scratch a disc. It isn't supposed to, but in general, those perfectly circular scratches are almost always caused by the player. The major culprit is probably the tray and the disc landing mechanism. Ideally, the disc is brought to a stop, and then lowered...