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(I mentioned before that I don't have a Marantz anything yet, but will be looking forward to their next pre/pro... So I'm interested in how they handle this "customer support" issue.) Just curious if anyone has tried to write and send them an actual physical, US Mail letter? I have good luck...

I am sad. :frowning: I am not currently a Marantz owner, but I have been consider the AV9000 pre/pro, or potentially the rumored AV9200. But if the problems mentioned here are indicative of Marantz eqp in general, I'm going to look elsewhere. (I thought Marantz made good stuff!) I have a...