Most Blu-ray discs are actually two discs glued together to double the capacity. The glue between those discs (called layers) can fail, causing microscopic defects that render the disc unplayable. Sometimes it’s just a manufacturing defect, but the way discs are stored by the user at home (for...
The one Warner DVD-R I had that went bad (or, to be honest, was probably defective to begin with and I just never got around to playing it when it first arrived), I reached out to the Warner Archive team on social media team and they sent me a replacement right away, they just asked that I...
Absolutely.
Most Blu-rays are dual layer and it’s often the glue between the layers that goes bad over time making the disc unplayable.
You might want to try emailing Criterion - they’re generally pretty good about offering exchanges under these circumstances if it’s something that’s still in...