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That’s the thing that shocked me, that it worked so well because i never have high hopes from a phone company!

I’m utterly shocked at how easy/simple Verizon has been with their Fios service. They’re operating like a reputable company that just wants to prove drama free service to their customers - something I’ve never experienced with an internet provider before.

I don’t anticipate it going up - it was not an introductory rate or promotional special. My mother used to live in this neighborhood a decade ago and paid Fios that same or very similar rate then, and the service was stellar at that time. What’s different here than NYC is that there’s...

There’s also a much bigger monopoly presence in NYC. Most neighborhoods have no choice over who their provider is; you’re stuck with whoever has that route, and that eliminates any incentive to improve service. Spectrum bought out Time Warner and had to receive state approval to do so and as...

Neither location is rural, but I have much better internet that’s significantly cheaper living out outside of New York City than I actually did in the city! Boggles the mind.

Service in NYC is terrible too - not objectively terrible compared to no rural access, but less than what they promised they would do when they came to town. And the costs are just outrageous. I wouldn't shed a tear if they were sent packing.

Todd, this was a fascinating and enlightening read - thanks for sharing your experiences!