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Assuming this question is directed to me? If so, my home is nothing special in terms of construction materials used. There should be no more than a few sheets of drywall and some space between my master bedroom and the router. One night, [out of morbid curiosity] I even got up and walked the...

In theory this should be correct but it did not prove to be so in my case. I purchased the Netgear Nighthawk MR-60 which is a mesh system with two satellites. I placed the router in my home office [which is upstairs] and wired satellites in my family room and basement. I ran this in tandem...

No complaints here. Interesting though how the Internet has evolved to use redirects for ads whereas other mediums [TV, radio] have the ads stored locally under their own roof and served up as scheduled. Maybe one day the Internet will adopt a similar model.

You said "even super wealthy, super huge companies like Apple can have weirdly slow websites and stores at times" and then you named [super huge and wealthy] Google.com as one of your reference sites. Huh??? :oops: But seriously, regardless of the actual source of Internet bottlenecks, the...

Exactly but to be fair, you shouldn't use any single site to judge your speed. The speed test sites will even produce varying results based on factors like the load on their servers at any given time and the path your traffic takes there and back. Any ISP will tell you that actual speeds are...

Mike. I suggested that particular dongle because it was available at Staples and I figured you wanted something right away. Given the results I would recommend returning it and [if you want] ordering a similar dongle from eBay. They're available there for about $10.00. As others have already...

LOL - I know we have some cat owners on this forum but that has been my experience as well. Maybe I need to get one since I do have a terrible squirrel problem.

Great troubleshooting @Dave Upton - I am amazed a laptop built in 2016 [or maybe 2015] would have a half duplex WLAN adapter. I remember when HP used to be a company you could trust for higher quality components. Mike. I'm pretty sure the dongle will be able to communicate [via USB] directly...

The main advantage of USB 3.0 is something referred to as Super Speed, which allows it to [theoretically] achieve data transfer rates 10x faster than USB 2.0. Since USB 2.0 can handle 480 Mbps transfer rates, you wouldn't see any advantage with one vs the other. Wireless performance is heavily...

Mike. There's no reason a 2.4 G connection shouldn't be able to handle 100 Mbps however, if the speeds are testing at or above 100Mbps anywhere inside your home then Spectrum is effectively off the hook. It sounds like the tech even went above and beyond by checking your inside wiring. If...

I've had all sorts of performance issues with splitters over the years. We bought this house about 4 years ago and I ran my own dedicated RG6 line from the Comcast demarc to my home office to eliminate any potential signal degradation. I have all of my TV's on a completely isolated line...

Well, you clearly understand the issue at hand so you must also know that your above statement isn't entirely true but I would agree it's a safe bet. That aside, IMO, it represents troubleshooting in reverse. No matter how you slice it, this saga will eventually end with a Spectrum technician...

Respectfully disagree. Why spend time identifying a problem if it's beyond your ability to fix? I would have Spectrum come out and test/verify their service level to your home ASAP. Unless you've always secretly fantasized about being a cable technician why would you do their job for them?

Agreed. I originally suggested connecting to the router as opposed to the modem because that's the path the data will ultimately take and therefore a better test of the speeds Mike can realistically expect. A direct modem connection should work fine for diagnostic purposes as long as the...

Do you mean 100Mbps? EDIT: I just reread what you wrote. 100Mbps down/10Mbps Up. She's wrong. Unless you're approaching Gig speeds it shouldn't matter but CAT-5E or CAT-6 are better choices for future proofing. That's awesome that you can get a free modem upgrade but the cynic in me...

Happy to help, @Josh Steinberg - I'm sure you're getting your moneys worth out of that router these days given our current sequestered world.

I agree. I just went through this process because I previously had a business modem owned by Comcast. I wanted faster speeds but I have no control of my [free] corporate Internet, so I decided to get a residential account and purchased a Netgear CM-1100 cable modem. Since I was buying new and...