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Paul Robert as getting nowhere with the staff involved. Posting here resulted in bypassing the staff involved. The same staff would probably have fielded the next message aimed higher up. Why can't you just accept that Robert's action in posting to the forum was his LAST and ONLY option...

Hi Just as a personal postscript to this story with the (surprise) happy ending: I don't think anybody should question Robert's right to post about his unhappiness with the service he received. A month and a half delay is poor service. Jumping on Robert will only put off the next poster...