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No company is 100% perfect. These are mistakes made by people, and while unfortunate, the key is that they are working to fix the problem.

If I were you, I'd email customer service and inquire as to them acceptin another part of the packaging. If they state they will accept another part of the packaging, I would then send it in with a printout of the email exchange approving whatever packaging they stated they would accept.

The T3 1080i/p issue was corrected. It went OOP for marketing purposes - to have it on the end aisle "new release" shelves when T4 comes out.