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This is a known defect in the 797 model - just happened to mine after two years of use. Onkyo is repairing mine at no charge - call Onkyo customer service and explain the situation. You'll need to fax them your purchase receipt and receiver serial number, they'll contact the nearest authorized...

what i've had problems with on this whole debate is dvd was started out for movie collectors and people who appreciate a better video and audio quallity than vhs. Yet the people who complain about the black bars are probably the same people who wouldn't notice the lack in video quality from...