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The name of the store is "Best Buy" not Best Service, implying a cheaper price. Sometimes lousy customer service is the price you pay for less expensive merchandise. Have any of you ever been to Best Buy on their day after Thanksgiving sale? What a Nightmare!

Sattelite systems I can help you with,(if you are interested in a DTV recorder) as I have had both dish network and directv services. Dish network actually has a better choice of programming, however, their personal TV service (dish networks version of TIVO) was lacking on the reciever model I...