LeoA
Senior HTF Member
I got this as a gift several years ago. It was well known for the horrible packaging that didn't keep the discs secure and sure enough there were lots of "floaters" when I opened it. I went through each disc and the first episode seemed to play just fine and then I put it away since I had just recently went through the series on a tv channel. Flash forward several years later where the mood hit to go through this. I got through the first five seasons just fine. But a season 6 disc has issues past the first episode which plays just fine. I can't even get at least one of the episodes to start while others freeze and get stuck. Is there an avenue to get a replacement disc from FOX? Perhaps even an official program for this widespread issue? I know I'm a few years behind but they still sell individual season sets of this series and I made a good faith attempt to confirm everything was okay when I first recieved it. And we're talking about nearly a dozen seasons after all so it's not as if any sane person would quickly breeze through it all immediately after getting it... If there wasn't/isn't such a thing, does someone have an email contact for someone a bit higher up there? Beyond official disc replacement programs, my only experience with an issue that i contacted a publisher over was contacting Shout Factory's customer support when a season of Adam-12 arrived with those little pieces of plastic that hold a disc secure mostly broken off and the only one that was intact still wouldn't hold the disc. After being fed up with issues with every release I get from them with those cases, I contacted them and was told I was up the creek without a paddle (Although thankfully they seemed to go with more sturdy and solid construction after a few years). So I suspect if there isn't something specifically set up for this issue, I'm going to be told similarly if I just contact their customer support line. Hence this thread inquiring about it.