BobRoulier
Second Unit
- Joined
- Mar 16, 2002
- Messages
- 347
I have owned my Pioneer Elite 49tx receiver for over a year now and I have been extremely pleased with both the sound and the features.
During that time I have home demoed several nice pre-pros.
krell showcase
anthem avm 20
b&k ref 50
classe ssp30
tag mclarean av32r
I used the receiver as a pre-pro with my Parasound 2205 so it wasn't just a receiver against these monsters. Not to do another review about this, but the bottom line is I did find the dedicated pre pros to offer slightly better sound quality but the timber matching and individual adjustable speaker eqs presented a magnificent and seamless soundfield. Even after setting up the others with a spl meter, they still could not match the seamless 7 channel sound. The other important features were component video upconversion, numerous imputs and outputs, and all the benefits of a flagship receiver.
On the other hand, the other pre-pros offered a lot, too.
sound quality
flexibility
balanced imputs and outputs (on some)
upgradability
less heat (with my parasound amp 220x5, the 49tx and the projector all pumping out heat yikes!)
At the time, I wasn't willing to give up the 49tx and have to pay more money. I didn't feel that it was a huge improvement.
The funny thing is, a couple of months ago I noticed that when switching between imputs with the 49tx it would not click like it was supposed to. I would have to go back and forth to get it to sync. This didn't happen all the time or with all imputs so I figured that since I have a two year warranty, I would send it in and get it behind me. Well, I brought the unit to Tweeter and they sent it to their repair facility. It sat there for a month and the tech could not fix it so off to Pioneer it went. I decided to call Pioneer and complain to speed things up. Much to my surprise, a case manager contacted me within a couple of days and assured me that my receiver would be repaired and returned to me in a timely fashion. He said as soon as the tech looked at it, he would call me and let me know. He called me within a week, like he promised, and said my 49tx was repaired and on its way back to me.
After receiving the 49tx back I couldn't wait to hook it back up. I was using a 25 year old stereo pre-amp and I missed the Pioneer sound bad! Well I unpacked it and the first thing I noticed was that the foam packing was all smashed but the receiver seemed to be ok. Even the box was not that badly damaged. After taking the plastic wrap off, the 49tx seemed to look great--they even polished the finish. The first thing I noticed after I hooked it all up to the amp was the front door panel would not close or open all the way. I thought that was weird because there was not a scratch on it. Then I noticed that the volume knob was slightly bent. I figured the box must have taken a tumble or two off the loading dock.
I tried switching through the imputs and sure enough the problem was still there. Talk about being mad---I had waited almost 7 weeks to fix a simple problem and now I have a damaged unit on my hands! I called the same rep from Pioneer that was handling my claim (pretty upset I might add) not yelling at him but letting him know what had happenend and that I was not a happy camper. He paused for a moment and said, "Mr. Roulier, I am very sorry this happened to you and I am going to exchange your unit for a brand new 49txi model." I was stunned to say the least. This was only the first attempt to repair the unit and not ALL Pioneer's fault. Tweeter and UPS also had a hand in my misfortune, but ultimately Pioneer wanted me to be happy. Wow!
Now, this brings me to this golden opportunity of selling my sealed 49txi and stepping up to a dedicated pre-pro.
I would love to open it up and give it a listen but I want to keep the value up.
So what should I do?? Any thoughts are welcome
ps
This proves that great customer service from large companies is not dead yet. I would not hesitate to recommend Pioneer products to anyone.
Thanks for listening,
Bob
[email protected]
During that time I have home demoed several nice pre-pros.
krell showcase
anthem avm 20
b&k ref 50
classe ssp30
tag mclarean av32r
I used the receiver as a pre-pro with my Parasound 2205 so it wasn't just a receiver against these monsters. Not to do another review about this, but the bottom line is I did find the dedicated pre pros to offer slightly better sound quality but the timber matching and individual adjustable speaker eqs presented a magnificent and seamless soundfield. Even after setting up the others with a spl meter, they still could not match the seamless 7 channel sound. The other important features were component video upconversion, numerous imputs and outputs, and all the benefits of a flagship receiver.
On the other hand, the other pre-pros offered a lot, too.
sound quality
flexibility
balanced imputs and outputs (on some)
upgradability
less heat (with my parasound amp 220x5, the 49tx and the projector all pumping out heat yikes!)
At the time, I wasn't willing to give up the 49tx and have to pay more money. I didn't feel that it was a huge improvement.
The funny thing is, a couple of months ago I noticed that when switching between imputs with the 49tx it would not click like it was supposed to. I would have to go back and forth to get it to sync. This didn't happen all the time or with all imputs so I figured that since I have a two year warranty, I would send it in and get it behind me. Well, I brought the unit to Tweeter and they sent it to their repair facility. It sat there for a month and the tech could not fix it so off to Pioneer it went. I decided to call Pioneer and complain to speed things up. Much to my surprise, a case manager contacted me within a couple of days and assured me that my receiver would be repaired and returned to me in a timely fashion. He said as soon as the tech looked at it, he would call me and let me know. He called me within a week, like he promised, and said my 49tx was repaired and on its way back to me.
After receiving the 49tx back I couldn't wait to hook it back up. I was using a 25 year old stereo pre-amp and I missed the Pioneer sound bad! Well I unpacked it and the first thing I noticed was that the foam packing was all smashed but the receiver seemed to be ok. Even the box was not that badly damaged. After taking the plastic wrap off, the 49tx seemed to look great--they even polished the finish. The first thing I noticed after I hooked it all up to the amp was the front door panel would not close or open all the way. I thought that was weird because there was not a scratch on it. Then I noticed that the volume knob was slightly bent. I figured the box must have taken a tumble or two off the loading dock.
I tried switching through the imputs and sure enough the problem was still there. Talk about being mad---I had waited almost 7 weeks to fix a simple problem and now I have a damaged unit on my hands! I called the same rep from Pioneer that was handling my claim (pretty upset I might add) not yelling at him but letting him know what had happenend and that I was not a happy camper. He paused for a moment and said, "Mr. Roulier, I am very sorry this happened to you and I am going to exchange your unit for a brand new 49txi model." I was stunned to say the least. This was only the first attempt to repair the unit and not ALL Pioneer's fault. Tweeter and UPS also had a hand in my misfortune, but ultimately Pioneer wanted me to be happy. Wow!
Now, this brings me to this golden opportunity of selling my sealed 49txi and stepping up to a dedicated pre-pro.
I would love to open it up and give it a listen but I want to keep the value up.
So what should I do?? Any thoughts are welcome
ps
This proves that great customer service from large companies is not dead yet. I would not hesitate to recommend Pioneer products to anyone.
Thanks for listening,
Bob
[email protected]