Glad to hear you share my philosophy :) My own website embodies it. It's nothing fancy, but it loads up fast and performs its primary purpose, which is to convey information in written form to the average person.
While I find a complex site like Amazon.com to actually work incredibly well given...
I can agree with that to a certain extent. Their website could be better, especially with automated notifications. But I'd wager their site is linked directly to an older backend system, and revamping the whole lot would require significant investment in time and money. If they're already under...
SAE is not Amazon.com. They're a small operation that is probably operating on thin margins, and can obviously get physically swamped by the volume of orders at times.
We clearly have different definitions of the word unacceptable: waiting a week or two (plus add another 1-2 weeks for me, given...